Closed tickets are staying in the queue for too long.

Sam Bryant March 11, 2025

I have seen the option before but can't seem to find it anymore. I am trying to move closed tickets showing in our queue to an archive so they aren't visible anymore after 3 days of being closed. 

Any ideas on where this setting would be? I'm having to scroll way down to the bottom to find the "See Older Issues" option. 

1 answer

0 votes
Dave Mathijs
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 11, 2025

Hi @Sam Bryant welcome to the Atlassian Community!

resolutionDate >= -3d will only include issues that were resolved 3 days ago or less.

Sam Bryant March 11, 2025

Hey Dave, thank you for the reply! 

This works but also closes the view on open tickets. I'm looking for a way to automatically remove old tickets (3d like you said would be ideal) from the Kanban board.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events