Both global and personal "auto watch" features are set to enabled. User who is a member of service desk team is not added as a watcher automatically after creating an issue or commenting.
Is this user creating issues via the customer portal?
Issues created vai the customer portal are seen as a customer creating a request and there for auto watch doesn't apply, as this is a function for internal created issues
If this is indeed based on internal created issues, see JSDSERVER-6615 and apply the workaround.
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