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Community resources
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Jira Service Management
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Hi I have created several Organizations in Settings > Products > Jira Service Management > Organizations. In each Organization I have added the email domain as company...
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Hi Everyone, I am on Jira Data Center 9.12.17 with JSM. I have assets that have a License End Date attribute. I have setup automation to send emails when they are about to expire. What is sent in th...
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Hi, I have a few questions regarding Jira Service Management and its automation capabilities and could someone shed some light on this pls? Can JSM natively make authenticated REST API ca...
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Hey team, I was reviewing Jira Asset Management (part of Service Management product offering) - https://www.atlassian.com/software/jira/service-management/product-guide/tips-and-tricks/assets...
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I'm using the Security feature (Security Containers), connecting Jira to Dependabot alerts, and automatically creating tickets when Dependabot detects a new vulnerability. The problem is that I can't...
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This is strange one; We have integrated OG and JSM (both Premium) ; so OG can raise incidents when alerts are received. We have disabled CREATE ALERT for inbound from JSM to OG. Howeve...
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I no longer see the email content from our incoming emails. If I respond to the ticket through the email thread on Outlook then the original content plus my reply will appear in jsm. I have turned of...
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I would like to generate external mails to our customers using JSM as trigger. For that I want to create a ticket and then add the customer as a request participant. I will want to do this via API. ...
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Hello, For Jira Service Manager: I need to edit Queue to show certain request types only after they are approved, but the other request types should appear in the queue regardless of status. I am ...
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Hi, we have created integration in Jira Service Management for GrafanaV2. When an alert happens in Grafana, it is forwarded to Jira, we can see it in the Intergation logs, but no alert...
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Like the Post title says, looking view monthly (previous months) total closure of Issues for our team and then going forward monthly as well. And then break this down to show number of Issues ...
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I want to call some of JSM Rest APIs (write and read) from my Java Service that is not related to atlassian. Can I use basic auth to do that? It will touch my JSM Project only
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Hi everyone, We have noticed the problem that when a form is added to an issue via automation, the form is only ever added in the primary language. No reference is made to the “Request language”. ...
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Hey There! I'm trying to set the automation for my tickets. The simple one is to see who is reports the request via Portal, find this user in the Jira Assets and fill the custom field(assets objec...
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After submitting ticket through portal and email.Response mail is very slow from Jira , What is the solution for resolve this issue.
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Hi folks, I've set Jira Cloud up with Slack It's set to raise an issue when a workflow URL is used. However, users who attempt to use it get the following error: Where would I g...
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How to modify the user requests list view with some custom fields as the columns in the Help Center?
How to modify the user requests list view with some custom fields as the columns in the Help Center? For example, here I want to add the other fields like Due Date as columns to the reques...
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Hi community, We’ve noticed that some users are encountering the following error when trying to update the Sprint field in Jira: "We couldn’t update the Sprint value. You can try again in ...
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Dear Atlassian Support, I am experiencing an issue where emails are not being received in Jira Service Management for both of the created IDs. Here are the details of the issue: Issue Summary: ...
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Hi Community, I have a workflow used for change requests, where an approval step is set when transitioning to Pending approval status - people from the jira field "approvers" are automatically...
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Hi, we are using JSM and have the following use case: Customer A creates an issue by sending an mail. As an agent I want to discuss this issue with customer B. Maybe the manager of customer A or t...
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Hi :) We use Jira Free. For some time now we have had a message that we are exceeding our data space. We have deleted a lot of attachments and old tasks, but we still have a message that space is fu...
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Hi there fellow Atlassian guru's! I'm comming across a specific use case in setting up a new scheme in Assets. See if you can help me out! 1: Mask Attributes One of the obj...
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Hi Team, We are in the process of transitioning away from EaziBi, and I would like to know how far back we can generate reports. For instance...
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Hi, I am trying to set up a customer support system using Jira's Service Project template so that customer can submit tickets to us for bugs, maintenance, and etc. My ch...
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| yesterday | ||
| July 29, 2025 5:22 PM PDT | ||
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