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Jira Service Management
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I am a new administrator and Google is the only one teaching me so I'm hoping someone on her can help. We have both Jira Software and Jira Service Management at our company. I have create...
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Before, when the Major incident button was showing on top in JSM, clicking it created a major incident and automatically created an alert in OpsGenie. Now, that button is not there anymore, it ...
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Hello, I have a need to edit the Customer notification for request created. I want to add the Customer Request Type -- but ONLY the Customer Request Type. I see that the customer notification conte...
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Hi Everybody I need to to create multiple subtasks under a certain epic and am testing with the following Parent id Issue id Issue Type Summary Start date End date Original Est...
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I request the collaboration to know how to link a jira field type Select List (cascading) with a form since it does not work for me.
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I see that the Marketplace has an add on for Desktop Central. There have been 415 installs and few reviews. If you are using this add on I would like to know how this solution is working for you and ...
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When updating comments on existing tickets in some of our projects, the system creates after each modification and unwanted a service ticket to our helpdesk. This happens only when a specific user c...
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Hello Everyone! I am having some issues figuring out why when users create issues via email they are not being mapped to the correct fields in JIRA and coming into the system looking like th...
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My issue page UI is messed up, The CSS seems to collide with everything and it's getting merged. It's working when I switch it to devices under inspect element but it's not a good solution. PFA s...
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I want to group two assignee's quick filters so they show results from each of the selected. Even though they are not working on the same stories or issues. How do I go about doing this?
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Hi Community , Do anyone has an idea how to move in bulk external comments to internal comments in tickets in Jira service Management project ? Thank you in advance . Best Regards , M...
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Good day I am looking for either a free plugin for Jira Server or free/paid plug in for Cloud, as we are migrating at some point in the future to cloud. We are trying to export our time logged in t...
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We found it weird that all our Alert were entering with the subject "Incident Raised" Then we create a webhook and Alert now have the ticket summary, but we still have the Incident raised al...
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Hello, I used JIRA SERVICE DESK for manage my tickets. I used Time tracking for add time on my ticket. Question: I would like Add a customize field when I add a new time tracking. Sample, when i...
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Dear all, I have a WF in my Service Desk process wich include an Await for Approval status which is configured with an approval and rejected transition. In that configuration I have a user picker c...
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Hi. At present our customers send in emails with all the details we need to create a ticket within our workflow. With JSM would I be able to design the portal to ask for all of these details so the t...
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Hello, I am trying to create an automation in Jira, where I store the time that was needed for the issue to be resolved when we have an outage, referred as "Down Time". I tried {{issue....
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We have standard plan (merged with Jira Service Management). I'm interested in these https://www.atlassian.com/software/opsgenie/advanced-reporting-and-analytics but cannot find the menu to acc...
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Hi everyone! Q: How can I change the service request settings, so that satisfaction can be set, before the service request is resolved?
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Hi We have several mails, wich are not reaching our customers, which is very critical. We have done mailtraces and can confirm the issue. How can this be solved
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Hi I want to change the project setting by myself, but I can't modify almost of settings in the project settings page with this image I attached. I got project lead role from the JI...
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Would anyone know how to hide the ' Frequently Used' section within the customer portal? I have a few Service desks that I want to publish for employees to be aware of, along with a few test...
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I'm looking for a way to change a label based on reporter when a ticket is created. I need to do this using either a wildcard/ ends with, or a contains statement, but I'm having trouble with the synt...
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I want to insert an off-boarding form when an off-boarding request is submitted. I cannot figure out in automation what action to use. Thanks, Sam
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Hi All, I have inherited forms that we are using for our Help Desk and need to modify the information that is in a drop down that says: What can we help you with? I am looking to add another o...
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Atlassian Community Events
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| October 29, 2025 8:42 AM PDT | ||
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| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT |