Migrating SLA's in a new Service Project
I have an issue as I am replacing the out-of-the-box service desk we have with a new project (for extra customization).
When I am migrating the old issues to the new I have an issue with our SLA's where it seems no matter what I do the old tickets SLA is bound to 'Time to Done' and the new ones are 'Time to Resolution'
As you would see the old project also doen't have 'Time to Resolution' either.
Can someone share the setting where I can add 'Time to Done' to my new project?
1 answer
We have an even stranger one on our other out of the box portal, where I am trying to add SLA's and some are marked under 'Time to Done' and some under 'Time to Resolution'
Yet the most peculiar thing is many went through the exact same transition in workflows, making the 'Done' Vs 'Resolved' seemingly randomised.
I created some workflow edits to transition back and fourth into 'completed' status again but those ones still list under 'Resolved' and not 'Done'
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