Effective Support Structure

[Wayde Guedes]

Good Day All

Hoping you can help, our jira instance has grown to the point we need to look into changing our support structure. Currently we have about 15 users who are part time jira admins. They are just the users who have just help set up jira over the years but none of them are jira experts and have a dedicated position. We are trying to make a more dedicated support structure and I would like to know what has worked for you and what your support structure is. 

I would also like to be able to create an internal community with in the company and keep those 15 users part of the support structure.

Let me know your thoughts and thanks for the advice in advance