How do customers that already use Jira log into my JSM Portal?

[Alexis Keller]

We have customers who use Jira internally. We use JSM for our service portal. When those customers go to sign into our portal, they are redirected to a SSO and then end up on their own Jira sites. Are their settings we need to add on our end to keep this from happening?

[Alexis Keller · Accepted solution]

One of my coworkers found a work around. 

Known problems with customer accounts - Atlassian Community (goskope.com)