ServiceNow Jira Integration - Approval Process In ServiceNow

[Melissa C]

Hello, 

Has anyone integrated Jira with ServiceNow. Where Jira is the initiator of the initial communication. 

Background:

Company uses both Jira Datacenter (without Service Management) and ServiceNow 

We do have a Jira Project that, where a ServiceNow Request creates a Jira ticket and updates ServiceNow. 

Company does not want to use an additional plug in

Requirement:

Looking for an Approval Process, we can do this in Jira without an issue. But the Approvers are C suite executives, who will not have the bandwidth to login Jira to Approve.  We wanted to Send an Approval Request to ServiceNow, and let ServiceNow handle the @approval, allowing the Approvers a quick way to do so.

Has anyone done this? or can point me in the right direction.

[Marc -Devoteam-]

HI @Melissa C 

In you jira workflow you could transition an issue to a certain status "ready for approval" and use an automaton rule or webhook to trigger an action in SN, that the SN ticket goes to an approval state

Just a quick brainwave.

[Melissa C]

Thanks!

That's what I was thinking!
Seems like its straightforward, I hope

[Marc -Devoteam-]

Hi @Melissa C 

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