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Community resources
Jira Service Management
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Hello everyone! I need to be able to send Calendar invites from workflow post function with information from the fields. The Automation rules for MS Teams invite works only for Incidents. I need a ...
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Hello everyone! I had a scenario where we need to show a store locator kind of a map on the customer portal allowing the requestor to choose a location which should be updated on a custom field. Ar...
- Question
- appfire
- apps
- cloud
- customer-portal
- jira
- +4 more tags...
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We have a workflow for a service request that contains 2 approval steps visible on portal. If approver selects Reject request is transitioned to Canceled state and resolution is added by post functio...
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Hi, I recently created a couple of rules for a Jira project. A manually executed rule that clones an issue. An automatic rule that is executed after an issue is cloned. The start of the second r...
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How can I remove the "search for information" field in the Jira Service portal? Thanks, Yehuda
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Hi, I need to bulk update a lot of tickets but getting the error "You do not have permission to edit the selected X issues or at least one issue has a status that forbids editing.". The tickets I a...
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Hello, i have a objektType called "Software", there is all our Software listed with attributes like Name Vendor Software lead Team The "Team" attribute is another objektType with all of our T...
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Hello, I would like to hide the automation Paragraph from Agent screen on JSM Cloud Do you propose any solution for this request ? Regards, Guill...
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Hi, I have added an email address I have created in ionos.co.uk to Jira through Channels and service Email menu. I have added the email account and even logged in via Office 365 and allowed Jir...
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Hi everyone, I'm trying to use this Atlassian SDK NuGet Gallery | Atlassian.SDK 13.0.0 to download attachments from Jira cloud issues using: var attachments = await issue.GetAttachmentsAsync(); ...
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Hi All, I would like to import my query to a dashboard created by others. Is it possible? As I do not see the option (name of the dashboard) created by other member although I have full edit...
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how van I remove the "search for information: field
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no help
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I have an account I would like to add as a Guest in our Confluence, for that I am adding the email address as a user and an invitation email is being sent. When the user clicks on 'Accept' in the em...
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I have tried several times to open JIRA JSM, but it is not opening and there is a notification that "something is wrong"
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Hi Team, I am encountering an issue where a user (with confirmed access to a JSM project) cannot view any ticket and receives an "Access Denied" error, despite being: Listed as...
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user not getting access from yesterday to IT helpdesk after proper permission given
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Hi Atlassian Community! 👋 We’re thrilled to announce that we’ve built a new integration with Workato! The integration connects your enterprise stack with Jira Service Management, unlocking power...
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Hello, I've been noodling on this throughout the day and can't quite get it to work. Goal: When a linked Jira work item is transitioned (any transition), comment on any linked JSM tickets. This is ...
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I've done a bunch of testing in an asset schema and the ids being assigned to asset is in the thousands now. I want to delete all the assets...can I reset the counter to zero?
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Has anyone been successful in restricting access to a single portal site for a specific project? I have an Internal Team and an External team and I need the External team to only have access to a spe...
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Is it possible to insert a variable that allows me to enter the Assignee into a Canned Response? Thanks!
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Hello. We have a client using JSM for their level 1 & 2 support center. They would like to escalate tickets to us for Level 3 support (problems that require a coding fix). Ideally they would use ...
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How to turn off the Email communications updates into JSM support tickets
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I know we can search by Sprint ID Date range Status (was in, was not, etc) I don't understand why I can't search for all issues that were in a sprint based on the start date (expressed as a dat...
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