Can you help us generate SLA reports filtered by department? We're specifically unable to retrieve S

[dmuvva]

We’re trying to generate SLA reports segmented by department, but we’re unable to retrieve data for our SecOps department. Could you help us understand if there’s a configuration or filter we need to adjust to include this department in the report?

Additionally, we’d like to stop tickets from being automatically created based on Microsoft alerts. Is there a way to disable or filter these alerts from triggering new issues?