New Rovo Slack app integration, any able to create a JSM ticket directly via the bot?
Hi JSM community!
Wondering if anyone has connected the new integration between Slack and Rovo (https://support.atlassian.com/rovo/docs/using-the-atlassian-rovo-slack-app/)?
If you have made added the app, you will have seen that Atlassian requires you to create a bot account in order to control the permissions. From there, you're able to connect Rovo agents. I created an agent that is able to create tickets (I tested in Rovo itself). However due to the bot account set up, it's not able to recognize the user that may wish to create a JSM ticket via the Slack chat. It shows this error below.
Wondering if anyone know of a workaround or this may be a limitation at this moment?
