Jira portal request pre populated issue

[Yatish Madhav]

Hi

I have a pre populated JSM request page link - particularly for description to add some context/guidance to add in the description before they submit.

Eg link: 

https://sitename.atlassian.net/helpcenter/our-it-service-management/portal/1025/group/1142/create/1671?customfield_12001=13505&customfield_12001%3A1=16484&description=here%3A+%0Ahere%3A+%0A%0Ahere%3A+%0A&labels=label-one&labels=label-two&summary=Test+summary

You will notice I populate summary, description, labels (2 added) and a cascade select field (customfield_12001) - hope this help others.

For the description (see underlined part), I use %0A to create line breaks BUT as soon as I type in the field it joins into a single line. See gif here

Please advise on how i can fix this?

Thank you

Yatish