Community resources
Community resources
Community resources
Jira Service Management
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I'm talking about in Jira Service Management -- for example below is one of the forms we use -- is there a way I as an admin can allow users to save drafts of these tickets?
3,115 views 3 0 Deleted user October 12, 2022 -
Hello, Here is our use case: Two teams A and B are working on 2 different but identical JSMs (same workflow, same Custom Fields etc...) Team A needs to escalate issues to B Ideally, t...
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Hi, I am trying to setup email notifications for customers. Basically when a ticket has been commented on within JIRA, I want the customer to be notified and see the comment. It is currently not wor...
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Hello all! I would like to hear how you have arranged your knowledge base! Let me explain why. Currently we have our knowledge base available for logged in portal customers. We have designed th...
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My org has recently taken on JSM as their ticketing system. We discovered that the default issue type for "Support" once set to a "Resovled" state does no re-open with the end-users respond to the ti...
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Help me resolve this issue : while importing test cases to zephyr ,In the process of mapping, i have mapped the requesting entity field with Comments column(which is in my excel sheet) after va...
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Hello! I would like to be able to have text hyperlinked to support articles within the description of a field, for any Request form in JSM. So instead of having to link the entire url, ...
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How to automatically change the status of a task when a new task with a similar description arrives?
Please tell me how you can create automation according to this principle: 1. A task arrives with the subject "Error" Original problem ID:123. 2. Immediately or after some time, another task ar...
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Hi, I have a problem with requests from email and I would ask for a suggestion how I can solve it. In one project we have 7 queues divided into countries, tickets are created for each queue th...
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I have an automation that creates sub-tasks on the main issue. The main issue don't has an attachment. I want to have a document attachted to one of the sub-tasks automatically. Is that possib...
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Hi, Can some one will help me out why Transition i am not able to move from one state to another state. i am getting warning message please find the attached screen. Thanks,
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I want to add more users to my jira service management by integrating with my google workspace. I want to know if my billing will change after I merge with google and the number of users increase
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We have a Customer Service project in Jira Service Management project that is used by our customers to open requests. We want to be able to use sub-tasks in this project. I am able to create t...
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I have an automation that creates sub-tasks on the main issue. The main issue don't has an attachment. I want to have a document attachted to one of the sub-tasks automatically. Is that possib...
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...ext", "label": true &n...
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I contact you because I have a question about gadget plugin. I try to modify the filter-results-gadget for the dashboard. normally when we get a filter result, each issue have a issue link, this iss...
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As part of my automation process, an incident ticket is raised in our service project board. The affected services are selected on the helpdesk form (services from Opsgenie) and copied from the helpd...
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JSM-Data Center-Bigpicture how to change the date and time format of the baseline start, end date? At the moment I can only change the date but cannot access the time in the below image the time i...
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Hi community, we are internally discussing options to configure our Jira instance to be able to allow sharing tasks over multiple projects and I'm interested in your opinions. Background Multiple...
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Where can I get the custom field keys to be used for automation
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We would like to buy the standard plan. For this I would need to know if this functionality is included in the strandard plan. I mean the functionality to customize the "customer notification templat...
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Who am I: I am on a team-managed project and I am someone who does not have Global permissions. What do I want to achieve: I want to create customised workflows in my project. I want t...
- Question
- cloud
- jira-service-management-cloud
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JSM-Datacenter : I have 2 instances running on 2 servers 1 production and 1 UAT. Can I use the same license as my production instance for my UAT instance? Thanks in advance
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Hi all, I am trying to integrate JIRA service management project with datadog. I am able to setup a template to send basic incident. But when trying to use the affected service field, nothing works....
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I have a workflow and on each status, the different teams are working on it. if the issue status is Waiting for Support on which the 24x7 Helpdesk is working, where it can transition into two statuse...
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