Community resources
Community resources
Community resources
Jira Service Management
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I've created some new custom fields and/or added fields to my IT Service desk. I drag them from the Fields area on the right side into the form area in the center. I click the Save Change...
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On a JSM project I have 3 groups of approvers, I need to notificate each member of the groups when a ticket has been approved or declined. I've been checking the notification scheme and I didn't fin...
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I'm monitoring first reply time/time to resolution SLA, but I have an issue where the times aren't being set on many tickets and thus the SLA Breached true/false flag is also not being set. The T...
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Hello, I am wondering if its possible to have a multi-select field in a jira service desk form that is populated by assets from the service desk asset management? For example, if I were trackin...
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Hi, I havent been able to find specific information on this - how long are the customer accounts stored if inactive? Say a customer logs on the portal once, how long before that account is aut...
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We are looking at making a tool that allows a user to make new elements for a project automatically. One of the important parts of this is the ability to add other users at various access levels to ...
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Hi, I developed an app to change somethings on the portal but I don't know how to limit to which project/portal I want to apply this. At the moment all portals are affected by it. How do I limit th...
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I am having trouble finding Implementation Partners for JIRA Asset Management (India) Does anyone know about a good partner?
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I would like to hide the help center link in a portal so to prevent the users from accessing other service desks. Is there a way to achieve that? Thank you!
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Field description of a customer ticket through portal Service Desk disapears after moving to another
Field description of a customer ticket through portal Service Desk dissapears after moving or cloning to another project. Both projects have the same description field. The client create a...
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I have created a dashboard for project to track backlogs and team scorecard, i want this dashboard to be emailed on daily basis to chosen recipient or automate this.
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Hi, After importing Insight from instanceA to InstanceB - "typeId" numbers are changed. For example, This is object type from InstanceA This is object type from InstanceB, creat...
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Is it possible to send a selection of fields of a queue to a specific email address as a text file?
393 views 0 1 Deleted user January 23, 2023 -
Is it possible to provide a date field in a form with a condition, e.g. date must not begin before 24 hours?
772 views 0 2 Deleted user January 23, 2023 -
Hi Team, I am in the process of setting up Problem Management process, where the requirement is when the status of Issue Type: Problem moves to Pending with Pending reason as "Awaiting Approval " --...
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Using the Linked Issue - information provided by the user doesn’t automatically get copied to the escalated ticket. How can I do that so that all information can be copied automatically to the escal...
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While creating an incident through Rest API, I need to pull the value of Impacted Services but it is not accepting the custom field Id and value. Throwing error. Could you please suggest me with the ...
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Hello everyone, I recently updated my instance of Jira Software (Data Center) to version 9.4.1 and Service Management to 5.4.1 in order to try out the long-awaited login-free portal. However, I am e...
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Dears, Is there any way to calculate how much time every request takes from creation till closure. BR,
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Hi, We're trying to set up some services with stakeholders to automate alerting during incidents. When selecting stakeholders, it seems we can only choose stakeholders among agents in our Service P...
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I'm not sure if I have used the correct wording. I'm looking for a process of being able to achieve a sliding Due Date, calculation and don't want to have to manually updated the value OOTB there...
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Hello people , so I have been Using JSM for Employee Onboarding I have a requirement where in I have to send an email to candidate which would contain Attachments , since Jira automation do not supp...
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In this video tutorial, we will show you how you can keep the status of linked tickets in sync between a bug ticket from a Jira Service Management Project and a task from a Jira Softw...
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I would like issues created from to be automatically assigned to my agents.
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I have add further status in a workflow like: Pending, On-Hold - but I also want to add reasons for a particular status.
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