Community resources
Community resources
Community resources
Jira Service Management
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Hi, We're trying to set up some services with stakeholders to automate alerting during incidents. When selecting stakeholders, it seems we can only choose stakeholders among agents in our Service P...
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I'm not sure if I have used the correct wording. I'm looking for a process of being able to achieve a sliding Due Date, calculation and don't want to have to manually updated the value OOTB there...
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Hello people , so I have been Using JSM for Employee Onboarding I have a requirement where in I have to send an email to candidate which would contain Attachments , since Jira automation do not supp...
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In this video tutorial, we will show you how you can keep the status of linked tickets in sync between a bug ticket from a Jira Service Management Project and a task from a Jira Softw...
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I would like issues created from to be automatically assigned to my agents.
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I have add further status in a workflow like: Pending, On-Hold - but I also want to add reasons for a particular status.
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Hi I'm writing an automation program and I want to calculate the sum of a numeric field in a question. For example, I have a question field as the total value of the amount, each time a new question ...
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Is it possible to lessen or remove the description in the portal group and use only the Title?
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Hi, How essential do you feel that Jira Service Management should have feature which when enabled can capture user location details as well. This should help build insights that from which part of r...
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I unchecked the box under Inheritance "Pass all attributes to child object types" and then I wanted to check the box again, but It didn't let me. How do I put it back, please? Thank you f...
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Hi, I need help understanding how to send a GET webhook, specifically to a Zephyr Scale API with parameters. I do not understand how to attach 'query parameters' to the GET webhook, are they going i...
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When trying to set by a SECOND time the Background-Color of the Personalization area, seems it is not working properly Probably because the Payload sent when hitting the button is the old co...
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I would like to export the list of services relationship listed on "Depends on". Is there some solution to this issue?
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So we have a form attached to a project, and I am trying to see if a customer can edit the form from the 'admin' view. Currently if a customer goes to their portal and accesses a ticket, they can edi...
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Hey Team - The above bug notes that when adding a new context to an existing custom field, historical values may be wiped (reset to null). Does this apply in the following sit...
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Hello community!) I'd trying to find an app for Microsoft teams. I need a bot that can give some answers for customers from Teams (maybe add some pages from the confluence) and give create screen, e...
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Hey, sorry if this is a dumb question. I am looking for something that I would think would be obvious but I can't seem to find it. My agents would like to see the date/time that a given reques...
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Dear all, Please help suggest adding (not copying) a custom field value from the sub-task to the parent issue. Many Thanks. Regards and Thanks, Fred
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Hello, We made the "Time Spend" field required for some of the JSM projects. However we would like "Time Spend" field to be not required if the assignee logs their time before they resolve the...
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Hello, Is there a way to automate moving issues from the backlog to the active sprint without needing to pick and drag? I am talking about issues that from the frontend of JSM. any hint wou...
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On this "Mid-level planning until April 2023 - Onyx - Confluence (atlassian.net)" and other pages since a few days I get the message "App is not responding. Wait or cancel?" My colleagues (from othe...
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Hi, this is a necessary innovation for simpler forms. thx, D
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Hello everybody, Attached is a picture. "Internal comment" does not appear in the mail sent to the person we sent with the "Pending Approval" status. Is there an internal.comment Variable? How ca...
- Question
- approver
- cloud
- comment
- jira-cloud
- +3 more tags...
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Hi, I am creating a form and I would like to include a field where employees can add attachments. I see the field but when i try to fill out the form ( i am not able to add any type of ...
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We have referred to the doc listed at the following url https://support.atlassian.com/organization-administration/docs/ip-addresses-and-domains-for-atlassian-cloud-products/ There appears to be add...
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| Subject | Author | Posted |
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| February 11, 2025 3:50 PM PST | ||
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