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Jira Service Management
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We have a requirement to populate the value in an insight field on the create screen on the portal when the users open the form. We have an insight objects field which shows the computer obj...
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Please, I am trying to make two articles available to external users (not confluence users) on my Jira Service Desk Portal, but when they try to access it an error is displayed. Articles are publish...
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Hi All, Curious to see if anyone has a way to make this work. We have two automations. The first is when you set the Operational Categorization on a ticket, it automatically fills in the Ur...
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email request was configured and it suddenly stopped working. tickets are not being created in JSM queues. when trying to configure email again it says "Here's the error we received: "Logon failure: ...
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To converted customer non English Comment into English text in agent view and when agent put some text in English for customer then it should be converted to other language. For example, customer is...
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Buen dia, Es factible crear un filtro que me permita identificar los issues de un proyecto que tengan linkeadas las epicas de otro proyecto? Gracias
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Does JSM have a way to create a specific issue type based on reporter conditions? For example, I have one user that will only send in tickets related to financial transactions, and I have ha specific...
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What would be a good Marketplace add-on CRM or a full blown CRM system that connects good with Jira Service Desk? Case scenario for a phone company. So billing is very important, CRM should be able t...
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Hi, We use Jira Service Management to support external customers. We do our best to provide best-in-class support in all created requests. I gathered what exactly we do in one place: We resp...
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- jira-service-desk
- jira-service-management
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I want to track how tickets are being submitted, either by Jira website, Portal or our Jira Cloud Add In with Outlook. At the top of each issue, I can see how a ticket was submitted.&n...
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I've added a custom field in a Work Management project for "people" to be populated by the issue reporter. The automation rule is send the email to that person when a date fields value has chan...
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I am trying to setup Microsoft OAuth 2.0 integration for our JIRA Service Desk v8.5. I tired to follow these two different version of documentations to set it up. Configure an incoming link | ...
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Hi, I am trying to run an export, looking for completed work where the assignee is a former employee, inactive. Is there a way to do this?
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Hi, I have a problem with {{issue.key}} in the message I want to send, or to be more precise, what is the result of using it. To illustrate where is the problem, I did a test with syntax like this: ...
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Not sure how to word this properly, so I'm going to try with an example. Hopefully it makes sense... Project A, B, and C share 4 issue types. These 4 issue types all have unique screens/scree...
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Hi all! We're wondering if there's a good option to track tester time? We seem to run into issues getting requestors/reporters to get back with us timely and we're hoping there's a good way to ...
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So here i am trying to pull all the EPIC that starts with WR, which obviously is pulling EPIC only and not the issues/sub-task attached to it, who do i achieve both, please help. project = "...
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I copied an active workflow. I want to edit this copy. One of the step's buttons to add or delete transitions disappeared, "Add outgoing transition" "Delete outgoing transitions" buttons are inactive...
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We have the configuration of using suggested articles from Confluence on our portal request forms. How does AI decide which articles are shown first? Is it based off of title, body content, or labels...
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I'm automating from Jira Service Management to create a story in another Jira project but link that story to this triggering issue from JSM. I can create the story in the different project and have ...
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How can we configure SSO to Jira customer portal so that people of our organization domain can access the customer portal with their official Gmail passwords who have been added as Jira customers. Pl...
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People in our organization who are just added as Jira customers and using the same organization domain mail id. Can we enable SSO to those customers where they can access the customer portal with the...
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Hello! I need to configure notifications when a task/issue goes to the QA column, and notify it (by mail) to 1 particular user (the QA tester). Can anyone explain me how to do it?&...
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Edit: This feature is now being rolled out. You can find the documentation in this link Hi everyone, I'm the product manager for SLAs in JSM. We are working on allowing customers to import ho...
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Hey there, I am trying to create an automation which removes a certain user from the Approvers list. I know how to remove the user itself but while testing it I realised that I am not able to show ...
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Atlassian Community Events
| User | Count |
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| 28 | |
| 12 | |
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| Subject | Author | Posted |
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| Tuesday | ||
| August 12, 2025 8:27 AM PDT | ||
| August 11, 2025 12:57 AM PDT | ||
| August 5, 2025 9:59 AM PDT | ||
| July 29, 2025 5:22 PM PDT |