Community resources
Community resources
Community resources
Jira Service Management
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I am calling GET /rest/servicedeskapi/servicedesk/{serviceDeskId}/requesttype as described in https://docs.atlassian.com/jira-servicedesk/REST/5.3.0/#servicedeskapi/servicedesk/{serviceDeskId}/reques...
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Is there a way to measure the number of replies that we are sending on our service desk tickets?
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We have a Datadog -> Opsgenie integration, and have fairly verbose "notes" that are sent along with the alert to direct our engineers on next steps for any alert. When the alert fires, th...
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I would like to be able to set up email templates in OpsGenie like we do incident templates. This will give us the ability to communicate quickly.
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I have an post function that creates new insight objects as certificates. Before they are created i want to set an expire date feild attribute from another insight object with an generic sum dependi...
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Is it possible to sync two domains with different domain suffix to one jira user in internal directory? I've set the unique user from guid to an attribute that is the same in both active directory.
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When trying to view objects in a schema that was working fine for me I now see the following: Another member of my team with the same permissions can see the objects fine. Any idea what c...
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Is it possible to know / display what rotation a team member is in ? Apart the on-call where I set incident alerts , I need to schedule windows and Linux monthly pathing assignments, So...
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Hi. Is there a way to see statistics about how many customers a raise request via email compared to how many customers raise a request via portal? Regards, Sandra
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The issue reporter and myself have tried to find a ticket numbers but we can't. It's the ticket numbers 2562 & 2568. It seems that some of the tickets reported to us don't appear in the support p...
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Dear Community: This gadget is pretty nice for plot but I am wondering is it possible to choose the Created Date and Resolved Date, We usually also have "Start date" and "End date" manually ...
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Hello, Need to get the Epic Link to populate on the Request/Ticket that triggers it. I notice that within the Epic when a Child is created the Epic Link populates. Need the Epic Link to...
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Hello Community, I have issue type "user" with two custom field : - company : Text field - email : Email field I have insight object called "organization" with same na...
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Hello, I created a dashboard and set it to: Shared with logged-in users (VIEW) but unfortunately it doesn't seem do work. I need to be able to give permissions to see dashboards to th...
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We’re excited to announce our latest event, Atlassian Presents: High Velocity ITSM. Join us in person on December 8 in London at indigo at The O2, or tune in to the global digital experience...
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I'm trying to create an automation that will assign the issue to one of the users from the list using balanced workload or round-robin, and I'm looking to pass the user list from external webhook. Bu...
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I know that incident investigation could work with gitlab/bitbucket but there is no mention about github or argocd. On the other hand I saw that there are integrations with github and argocd, yet no...
- Question
- cloud
- continuous-delivery
- github
- opsgenie
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We just rolled out service desk at the school district I work for, and we have 2 main projects in use. Our IT Helpdesk and our Facility Maintenance requests. All of my IT staff and most of my mainten...
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I have 3 issues. I cant see this issues in project, board or in issues tab. When I want to see issues, I saw this error; When I search issues in filter, I saw issues in there. But again...
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When somebody from outside the organisation(e.g. somebody from their private mail adress because they lost their access) writes our JSM e-mail adress a mail, nothing happens. The sender doesn'...
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How to activate single sign in for all accounts in Jira as an admin
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Hi everyone, On my service project, I have three approvers for issues. This approvers were assign automatically and added to Request participants. But in some case, we change it manually on edit iss...
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Hi, We have a two nodes JSM and I am trying to execute an automation script. The script is not being executed and I can see this in the insight-automation.log: 2022-10-11 10:34:09,715 [htt...
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Hello , How can I fix the same mail address but different sender name in incoming mails related to a task in Jira? I need urgent help on the matter. Thanks Violet.
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The last few days it seems like all customers are removed from all my Jira Service Management portals. This is the view I now see in one of my portals: Even when re-adding clients after refresh...
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