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Jira Service Management
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Hi everyone. I would like to know if anyone know how to add an automation to the jira service management project when the approval is rejected then the linked issue should be transitioned appreciat...
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Hi , i have some problem, how to change setting billing plugsin or ads on in JIRA setting to Annual not monthly ?
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We would like for the Organization field to auto-set the value, so that our internal service desk no longer need to manual complete when they raising or triage a ticket. Currently how we work there ...
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EDIT: Thank you everyone who applied, this study is now closed. We're continually doing research at Atlassian to improve our products so please keep your eyes peeled for future opportunities! ...
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Historical issues - how do we find them?
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I've created a custom field in a Jira Service Desk Customer portal and it needs to be limited to 35 characters. Is it possible to set a limit on custom fields?
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I need to write a automation rule If 1 out of 4 custom fields are not populated and it pass it's due date by 5 days One of the custom field is a cascade
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Pude crear equipos dentro de mi proyecto de asistencia, fui a personas, crear equipos, les asigne un nombre y participantes. Pero ahora no sé cómo modificar el nombre de uno de ellos o b...
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We are trying to setup a service desk project for our customer. This will be the very first external helpdesk (support) we will have. Due to some security & compliance, our customer A woul...
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We are trying to setup a service desk project for our customer. This will be the very first external helpdesk (support) we will have. Due to some security & compliance, our customer A woul...
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Is there a way to add logic to the Form's default setting for date fields? The use case is I want to ask the customer for their requested due date but this particular request requires a two ...
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I had to clear out the SLAs since they not setup correctly on a few of them. When all has been updated, the SLAs didn't update since the issue is closed. Any way to get the closed ones updated?
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Is there a way I could run a report that tells me which users are using the mobile app and who are missing it?
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Hi, I need to create a group to grant access just to check magane billing for all jira products. Thanks in advance
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Hi team, How to migrate data from one issue custom field to another custom field on a same issue. We are planning to change custom field type from single user picker to multi user picker. So...
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From restoring service quickly when an incident occurs to understanding the context of every change request, modern Development and Operations teams collaborate and streamline their work so they can ...
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- jira-service-management
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Hi All. I have a status called "Not-Actionable" I would like to get a notification if an issue has been in a the "Not-Actionable" status for more than 48 hours. How would I go about achieving this...
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We no longer use the self-service portal in Jira. We would like to direct everyone to an outside link, such as supportcenter.xxxxxxxxxx.org Can the link to the customer channel be changed? &n...
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I am an admin for JIRA and one Service Project that I own. Ever since I set up some automation rules for my project, one of this rules is receiving an email when an issue is created but i cannot...
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how to convert single user custom field to multi user custom filed?
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We recently upgraded our on-premises server to Jira Core 9.3 and Jira Service Management 5.3.0. After the upgrade, I'm no longer able to modify any project setting. I simply get a page wa...
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Dears, Is there any setting to revoke users if he didn't login for example one month BR,
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Buenos días: Estoy intentando crear un evento que está asociado a un campo de tipo group picker (Multiplegroup). Pero cada vez que lo creo no me llega la notificación. ¿Podrían decirme que p...
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Hello everyone, Our customer can create support task in order to get help, and I did check their settings in order to fix the issue, but the settings was set to "notification on". Our custom...
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I have a number of projects where I need to create the same request type on each of them; rather than going through each one manually, is there a way to use the REST API to create the request type? I...
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Atlassian Community Events
| User | Count |
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| 29 | |
| 13 | |
| 7 | |
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| 5 |
| Subject | Author | Posted |
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| 3 hours ago | ||
| 4 hours ago | ||
| yesterday | ||
| August 19, 2025 5:31 AM PDT | ||
| August 12, 2025 8:27 AM PDT |