Community resources
Community resources
Community resources
Jira Service Management
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I currently have a working setup where Dynatrace runs a bunch of synthetic monitors and they are tied in to OpsGenie to fire alerts to a Slack channel when the monitors fail. However, given ...
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- opsgenie
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Is it possible to pre-plan and have a recurrent Jira Service Desk Ticket created automatically? We need to check our server on a regular basis.
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I am going to integration insight rest api with my Jira app. In this case i was trying to hit the endpoint from the browser, which is giving 404 http://host:port/context/rest/insight/api-ve...
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Hello to all! I need make monthly reports by created time ticket, but I can't find how do it by hours in filters. By exemple: I need between 8-10h, 10-12h, 12-14h, 14-16h, 16-18h and 18-8h, daily,...
248 views 0 0 Deleted user October 14, 2022 -
Hello. I would like to customize the filtered results column for each filter, but I don't know how. If I change the column of results for one filter, the columns of results for the other filters ch...
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Hello, Are there any problems, upgrades, or maintenance for the Jira Cloud app in MS teams because many of our employees cannot add the application due to "Something went wrong. Please...
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Hi, Can some will help me out in JSM i want to modify Reporter field name to "Created by" Reporter behavior is if we are creating any request then who is going to raise a request his/her name sho...
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Hi, Can some one will help me out how to create Linked issues custom field in JSM. Linked issues field will show only list of previous issues. it is already available in Jira but i want to keep onl...
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Is there any discussion around creating an IQL add-on similar to the JQL add-on in Google Sheets? Our organization uses this add-on a lot and I could see the IQL version would be just as handy ...
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My company really just started using JIRA. Does JIRA have capability to be integrated with Batch Scheduling programs (like Tidal Automation) for job failure incident tracking?
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- jira-service-management
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I have enabled slack integration but that will go to a particular channel and not the creator of the ticket. My ask here is to trigger a project once another project is transitioned to COMPLETED. I...
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Hi There In Jira Service Management I would like to use one of the additional fields in a ticket to add in the requesters asset. This needs to be extracted from an integration (possibly REST API) fr...
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Hi! I'm a Jira site admin but I'm not an organization admin, I need to contact or see who is. How can I see that info? thanks
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Does the portal search allow for more results than three at a time without having to hit the more results link? Also does it allow for the results to populate in columns vs one column?
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Hi, I'm trying to create a regular expression that I can use to remove email signatures from issues created from emails. I have something that works quite well in Notepad++ but it won't work in a re...
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Has anyone creatively found a way to add a manger to user accounts? I would like to first add a manager to all the employees, then key into that for my workflow that If a request came in, an approva...
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When we receive requests into JSM we record a custom field (let's say it's cf 12345 and asks "team id"). Ultimately we're gong to create an Epic for the team id and park a story under it and this pa...
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while I try to assign the tickets to my team members who have customer desk team privileges, am receiving the below error. Please help on how to resolve this issue . I even tried to change the...
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My team currently uses JSM to handle help desk service requests. I would like to have a daily post that shows the members of a slack channel how many requests are pending vs resolved at the end of sh...
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how i can configure request satisfaction notification? so the user receives this type of notification in the email.
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Is it possible and how to create fields for users? I'm importing users from Azure and would like to link with new user fields.
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In two different instances of which I'm an admin, one has the option for custoemrs to create account in the SM portal login screen, and another does not. Both instances have identical customer access...
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Hi community :) I am the product manager for SLAs in JSM. Since a lot of customers ask for increasing the time goal limits, we are revisiting these limits as part of SLA improvemen...
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Hello, The issue is that one user don't receive any email, there's no issues in the email tool, the user is unable to receive password notifications, sign up notifications, anything. There are no ru...
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Hi team, I would like to know more about ''Insight'' in Jira. I want to learn more about the Insight option, is there any videos available at Atlassian University? please let me know. Thank ...
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| July 24, 2025 12:26 PM PDT | ||
| July 24, 2025 3:21 AM PDT |