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Smart Values: Email Automation

Sarah McDonald
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October 20, 2025

I am trying to create an automation that will send an email that sends a list of all issues we released that day. 

I am using a lookupIssues but when I keep getting a Content error.

If possible a list of issues would look like

Key | Summary | Priority | Assignee

Key | Summary | Priority | Assignee

Key | Summary | Priority | Assignee

 

I have tried a simple lookup like this but even it doesn't work.

{{#lookupIssues}}

*Issue Key: {{key}}

{{/}} 

 

Any ideas on how to get this to work?

3 answers

0 votes
Christopher Yen
Community Champion
October 20, 2025

Hi @Sarah McDonald , welcome to the community!

If it helps as reference here is a working example of something similar to what you've described. 
2025-10-20 15_49_41-Rule builder - Automation - Talent Management - Jira.png

<ul>
{{#lookupIssues}}
<li><a href="{{url}}">{{key}} : {{Summary}}</a></li>{{/}}
</ul>

Like the others have mentioned sharing more about your current rule will help with troubleshooting

0 votes
Bill Sheboy
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October 20, 2025

Hi @Sarah McDonald -- Welcome to the Atlassian Community!

For a question like this, context is important for the community to help.  Please post the following:

  • what type of project is this: company-managed, team-managed, JPD, JSM, etc.
  • an image of your complete automation rule in a single image for continuity
  • images of any relevant actions / conditions / branches
  • an image of the audit log details showing the rule execution
  • explain what is not working as expected and why you believe that to be the case

 

Kind regards,
Bill

0 votes
John Funk
Community Champion
October 20, 2025

Hi Sarah - Welcome to the Atlassian Community!

Can you share the rule that you have so far?

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