Service Commitments on Requests

[Michelle Kirk]

Hi

I am new to Jira so still getting my head around how it works, as I have used service now for the past 7 years. 

What I am looking for is around requests and is it possible in Jira to report on the following

A Service Commitment which is the time that the business states we would take to fix/replace a laptop (the Time period will be longer for the user than the actual " worktime")

Example - Laptop 5 days,  Email issue 4 hours 

So I can report on the over all time its taken to fix an issue or send out a new laptop as part of a Joiner, against the individual Assignment Group SLAs. 

[John Funk]

Hi Michelle,

Yes, you can implement SLAs for Jira Service Management to be able to track that information. You can have different SLAs for different work types - Laptop versus Email for example.