Community resources
Community resources
Community resources
Jira Service Management
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Hi Team, One of my team members is not able to access the JIRA tool. Despite giving access many times, he is unable to access the page. Need help here. Please resolve the issue ASAP. Thank ...
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Hi, In the last few days we experienced a bug/feature. After an issue is created through the customer portal we can't change the priority? We haven't change any configuration, so I believe th...
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I want add account on mobile device with authenticator app
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To the Atlassian Community Team, I hope all is well with you. I'm contacting you because I keep running into problems when attempting to post messages on the Atlassian Community. I keep getting one...
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Hi Atlassian community, we are having around almost 3000 customer (portal-only) users in JSM and around 400 organizations. It´s get increasingly difficult to keep track on who gets added an...
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A list should include all those projects that have had an update in last 6 moths. List should not include closed /completed projects. There is a Gadget 'Project list' but it does not ...
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Anyone taken the ITSM with Jira Service Management Foundations exam? Looking for tips and reviewers.
Hi guys! Just wondering if anyone here has taken the ITSM with Jira Service Management Foundations exam. How was it? Any tips or key areas to focus on? If you have any online reviewers or s...
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Hi All, Recently we have been seeing our internal Atlassian email account started commenting on tickets which customers can see. This has resulted in a number of looping issues wher...
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Hello Atlassian Community! Is there any way to create a dynamic, conditional custom field that works on the issue creation screen, the issue view/edit screen and in the customer portal? It can be d...
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Hi everyone 👋 We’re excited to announce that you now have access to try our brand new feature via Feature labs in Jira Service Management - Journeys! Journeys provide a clearer way for you to vi...
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Hi, is the sender e.atlassian fake?
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Because there is no option in language list. so i need help. can Jira Service Management Team add my lanugage and support about this? I want to change language of whole interface. or how can i ...
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Hi Guys, 1. I'd like our Jira users to be able to watch and comment on JSM tickets internally, but not to edit them. Which role should I assign them that will not require them to be JSM paying users...
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I am currently unable to receive OpsGenie notifications through email, Teams, or the app pop-ups. This issue started after my password expired, although I can still acknowledge alerts directly on app...
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- cloud
- opsgenie
- opsgenie-cloud
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Hi All, We are trying to prepare to upgrade to v10.x for Jira SM. In doing so we're validating our current Groovy scripts. We have several that make a call to an internal HTTP site (not...
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I am working on a Schema in Assets and trying to set up a field that will automatically be populated with the attribute of an object referenced in another field, but I either can't find the correct i...
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Hello team, I have recently joined a new company and we do not have integrated approvals flow within Jira. My previous company did, and I recall managing and making edits to it. I'm not seeing the e...
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We are looking for a one stop shop where we can view all inquiries and requests we have placed with Atlassian. There are multiple people on our team and we would all like to view the requests a...
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...xperiencing their issue, and I currently use a generic text field for this however users type in wrong data, so I want to force a true URL like this field is meant to require.
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I want to remove the default help center from a JSM project where we have set up ticketing automations, virtual agents, etc. We have multiple different products, which necessitates different help cen...
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My company uses the support ticket widget to allow our user base to submit issues. Its great we can edit the questions and field names etc. The problem is, we cannot edit/update the "Your contact e-...
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I am using the following syntax in my exporter template file BUT no names of users are being displayed when I use the template for export: ${fullname:Approvers} My field name is "Approvers" and thi...
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Hi Atlassian community, we are having a JSM Premium subscription to use Assets. The archiving functionality however is only available with the Enterprise subscription, which we will definitely not...
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Using Jira Service Management we would like to offer a "self service create new project" to our internal employees. For this specific use case we defined a jira project to act as the standard t...
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How can i add comments section in the module in the bottom right for the new issue creation ?
Related collections
Atlassian Community Events
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| July 29, 2025 5:22 PM PDT | ||
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| May 15, 2025 6:29 AM PDT |