Community resources
Community resources
Community resources
Jira Service Management
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Problem I have is that we need to lower the amount of people who have full JSM license. However, I keep getting asked by people 'Is there a way for users who create tickets via the portal to see othe...
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Issue with custom field pulling information from Insight is no longer populating with my automations
Since the change with the fields recently, we have been having issues with the following: Location is pulled from objects located in the Insight application. We have several automations setup to ad...
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Hi, I’m currently working on developing an ITSM and Jira Cloud governance document for our organization, and I’d love to learn from others who have gone through this process. If anyone ha...
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hey i am working with the jsm webhook where i am try to get event for my jsm every activity i try audit log but that's not contain enough details like which request type is change that's why i am us...
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Hi Team, Kindly let us know that how to supress/disable an alarm when it is triggered for the first time in OpsGenie at the time of instance warm up ? Please let us know if there is any pro...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hi. Not all workflow statuses related to the work type appear in the translations section. Some do. This is a Team-Managed project where I custom-designed the workflow. How to make all status appe...
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Hi, we tried several methods to bring our EntraID-Users into Assets. The problems were: Apps need to create their own scheme structure but we have an already predefined structure Apps do not work...
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Hi, I need to send an email to customer when the status of an issue changes to specific status. I have created custom notification... ... with this configuration But the emails that shoul...
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1. If I have to change the name of one of the options in a custom field, will I have to update the form conditions and will it impact historical entries? We have a custom field of Department. A dept ...
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Hello all, Im hoping someone might be able to shed some light on strange behaviour Im experiencing viewing alerts in JSM. For context, I am testing some of JSM's Operations features in a fresh insta...
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Hi there, I deleted our JSM default SLAs and created new ones. I set them up according to the instructions, but I can't see the SLA counters in the project's queue. What am I doing wrong? Thanks!...
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In order to make sure my import is not overlaying changes made since a particular point in time to any Asset Object for a particular Object Type, I need to see a list of the Activites by Object. I'm...
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Hello, I am trying to create an automation rule to create a daily work item and assign it to an on-call operator. I continue to receive this same error. The error is telling me that this actio...
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Hi everyone, I'm trying to create an API connection to retrieve asset data from Projecte. I already have a valid API token and I'm using the correct base URL, but I'm still getting a 404 sta...
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Our company is using Jira to manage projects as well as ITSM. I would like to be able to create a report of all projects, with fields such as status, assignee, due date, etc. I had this a...
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We have a customer service project in JSM where customers can email our service address and have a ticket created. Occasionally self-signup fails, the email goes to null space, and we have no notice ...
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What is the best way to move a ticket via automation within the same project, when both the Issue and Request Type are different? If X conditions are met on the form, the ticket needs to move. The Is...
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What is the best way to add an image to a custom JSM form? I just want to add one image to a certain request type.
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Hello, We want to upgrade our current version of JSM from 5.4.6 to the latest supported On-premise data center version. Which is the version to upgrade and do we have any documentation for this upgr...
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With the new nav the 'Boards' section is now gone. How do we create personal Kanban boards or boards for Service projects?
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Hi I'm looking for a solution that I will be able to show/edit fields dynamically based on select field. I was able to make it for request forms on portal via forms but I want to make simi...
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So I am creating a custom request form and one of the fields that I need to create is as following: - cascading drop down option, where based on what the parent option selected, it then provides a l...
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Hi Community, We have a JSM project and are looking for an option to include all previous public comments in the customer notification "Public comment added" — so that customers don’t need to open ...
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I would do this with automation, but would you then create a separate request type for each task? For example, “Set up Surface” or “Update server.” These are two different things, probably with dif...
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| Subject | Author | Posted |
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| February 17, 2025 1:01 AM PST | ||
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