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Community resources
Jira Service Management
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Hi all, I've tried ChatGPT but it seems this isn't possible in native Jira. What I'm trying to achieve is when I copy the requirements info from a Google doc with the screenshots in the...
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Has anyone have this happen before? In the transition screen from eg. In Progress to Waiting for Customer, you add a 'reply to customer' and click 'Update'. But your comment does not get added. We ...
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Hello, I am trying to create/read/update user in Atlassian using user-provisioning API https://xxxx.atlassian.net/rest/api/3/user?accountId=XXXXXX and using API Key generated via Atlassian administr...
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so I run a support team that services a number of very different customer groups, and one of our key challenges has been that different parts of the business need a different experience, particularl...
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While our Azure import into Assets works where the a name/description exists in Azure, if there is no data in the name/description field then the import fails, resulting in a missing object in our CM...
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Hi, our users don't have access to the portal (which is behind a firewall). We communicate with them through public comments, which they receive as e-mails. When they respond, their response is a...
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With the ability to create more than one help center in JSM, is it possible to restrict a help center to only certain customers? For instance, if we wanted to have a branded help center for one of ou...
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We are migrating our Help Desk into JIRA and I have run into an issue I cannot seem to figure out a solution to. For example, when a Manager is selected in an Onboarding ticket and then the tic...
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Example: Requests comes from support@domain.com, and creates a ticket on IT Service Management. helpdesk@domain.com sends the ticket creation and subsequent ticket updates to ...
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Does anyone know how to adjust the href settings for the page tree macro? We use the page tree macro for navigation of our JSM KB that's linked to a Confluence site, as discussed here: https:...
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[!! SOLVED BELOW !!] Using the API Post to rest/servicedeskapi/request, (docs) I can insert a JSM ticket, but when trying to set an asset object, it fails with a 400 (There was an error parsing JSON....
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buenos dias. de un mommento a otro no me deja acceder al proyecto donde tengo mis casos o no me dejas verlos o un correo de contacto de soporte en español por favor
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Hello I have quite often the case that a customer raises an incident ticket in Jira Service Management and, in the process of solving it, we would like to have another person from the same customer ...
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Is it possible to add a Distribution list instead of a User to a Group in Opsgenie? Thanks Reiner
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- cloud
- opsgenie
- opsgenie-cloud
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Hello Community We are exploring the ways to integrate the long-awaited AI based Virtual Agent to our Help Center. While there are plenty of matters to still attend, we are making good progress but...
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Hello, I am getting alert "Provide your customer data" when user tries to add participant "Share with" against any issue
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We attempted to prioritize Site24x7 alerts in Opsgenie using two separate integrations based on severity level, but the current setup is not working as expected. ✅ Our Approach (Already Impl...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hi Atlassian Support, I’m currently using Jira Cloud and would like to find out how much storage space (specifically attachment space) my site has consumed so far. I’ve been uploading multiple file...
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Is it possible to set the import of assets so that if a cell is empty, e.g. in the CSV file, the cell is still imported? At the moment it is like this: I import a CSV file and the "ID" attribute co...
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JSM/JIRA V10.3.4 #100300004 DC Our Agent commented for the customer and linked some ticket as reference This is "JIRA-View/Agent View" Now, the customer sees that in the JSM Portal ...
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Hello all, Is there a way to order the context field sections? Recently, we found that there have been quite some additions, making the list very long when everything is expanded. We would like t...
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According to your website guideline, is it only the listed fields will be imported from EntraID? But I can import more fields from other "JSM Assets" methods via schema import. ...
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Hello, I am trying to update our decommission user automation to look up asset objects where the user being decommissioned is referenced, then adding the name of the asset they are being referenced ...
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Hi Team, I hope you’re doing well. We’re currently using Opsgenie for alerting, and I wanted to check if there’s a way to receive alert calls directly through the Opsgenie mobile app...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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We need to get CMDB data from an external system via a REST API. I don't see a generic REST API adapter that we can use to build this adapter. Can I do this via Forge?
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Atlassian Community Events
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| September 10, 2025 3:07 PM PDT |