Community resources
Community resources
Community resources
Jira Service Management
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Hi, I’m working on a service project where creating an Epic automatically generates four child issues. These child issues have predefined fields such as Story Points, Assignee, and P...
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Hi there Situation: Customer sends mail to Helpdesk Email -> creates a Ticket. In this Ticket the whole Email-Signature is copied with massiv Text, Fotos of social Media Logos and Slogans/ News...
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Hello, When a ticket is created through JIRA servicedesk, a page with the information of the ticket just created is displayed. Is-it possible to close automatically this page ? Thanks.
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My site currently exceeds the 2 unique constraints per object type limit in Assets and this prevents updates. How can I find out where this limit is exceeded ?
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Hi. I am not sure whether I am writing in the correct group however I would like to ask some advice in regarding creating a better OnCall System since the migration from Opsgenie to JSM. Our curre...
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Hi I came across this https://community.atlassian.com/forums/Confluence-questions/Mention-team-without-exploding-team-member-names/qaq-p/2077277 but I am not really a fan of this as it expo...
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Hi Support, In the MBWW01 system, I created a Justin Tsai account, but I noticed that an identical email address, justin.tsai@mbww.com, appears across all projects. However, I can’t find thi...
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I am trying to write a JSM automation to send a user a Slack DM, but I'm not sure how to best target the user. This is for our Change Management process, and we have a single user picker custom fiel...
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Buen día, estamos en proceso en implementar un software para centros de contacto, Una de las mejoras clave es la integración de Jira, que estará incrustada en la pantalla principal de...
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Hi everyone! I am new with Jira and would like some help with an issue. I am looking to insert an automation with a manual trigger on an Epic project that would affect the due date of all children....
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Sorry, this might be a bit convoluted, bear with me. We are attempting to migrate from ZenDesk to Jira Service Management for multiple support channels including those facing internal and external...
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https://support.atlassian.com/opsgenie/docs/opsgenie-terraform-provider/ says: Atlassian will discontinue new sales of Opsgenie on June 4, 2025 and end support for Opsgenie on April 5, 2027...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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I have seen the option before but can't seem to find it anymore. I am trying to move closed tickets showing in our queue to an archive so they aren't visible anymore after 3 days of being closed.&nbs...
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I am trying to set smart values for a select list, single choice field. However, when I add it to an edit action I do not get the blank field to add in the custom code, I am only getting the 3 option...
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Is there a way to know how much space each project in JSM is using? There is a very good script for Confluence that works wonders https://confluence.atlassian.com/confkb/finding-storage-usage-of-...
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I have a service request type that users can submit which then triggers a process that our senior management team want to be able to track the progress of this process i.e. what stage it's at and (mo...
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Hi everyone, We receive thousands of alerts in OpsGenie, most of which are autoclosed. We're looking to set up a system that escalates an alert from P3 to P2 if it hasn't been closed...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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I have one user as a Service Desk Team Member: He is a developer in my team. The permissions are like this: Yet - I can not assign it to any issues, for example I created a ...
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We have JSM Cloud premium and wanted to copy the production project to our sandbox instances. However, when it prompts for the project to import over, it doesn't offer any of the JSM projects, only J...
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Scenario: I have a form, to capture data for a request via a Portal. I have an asset object input field for a Product. Based on the Product.Type I would like to display a section with relevant inp...
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Actually we are using JSM ticketing portal and our client using halo Ticketing portal. Cyas Tech wants some changes in our ticket subject so that they can bifurcate the tickets of the...
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I added Articles from my Confluence to a Category I created but upon checking, the category is still
I added Articles from my Confluence to a Category I created but upon checking, the category is still empty. Any idea?
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Hi! I am very new to Jira so I might be doing some very basic error. I am trying to create a workflow that needs, as first step, approval from the "managers" group. I created the workflow, s...
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I have built a field in the assets that calculates the age of a device. But the numbers are displayed like this, e.g. “3.4”. But it should be "3,4". So is it possible to replace the dot with a comma...
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I'm working on the Real Estate JSM project, which includes an approval process. In the workflow transition, I've set up approval steps using a custom **Group Picker (Multi-User)** fie...
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