How to automatically set 'Resolution' when a Jira issue status is moved to 'Done'?

[Rehan Abbasi]

I am experiencing an issue with my Jira project workflow that is affecting my reports.

I expect that when an issue's status transitions to "Done," the resolution field should be automatically set to "Done" (or "Fixed," etc.).

Impact: This discrepancy is causing inaccuracies in our reports and dashboards (e.g., JQL searches for resolution = Unresolved incorrectly include items that are already completed).

Question: How can I modify the project's workflow to ensure that the resolution field is properly set automatically during the transition to the "Done" status?

[Tansu Akdeniz · Accepted solution]

Hi @Rehan Abbasi 

Welcome to the community!

You can easily set the Resolution value directly in the workflow:

1. Go to relevant workflow (admin -> workflows)

2. Edit the desired workflow.

3. Select the transition (e.g., Done) and open the post functions rules.

4. Select "Update issue field" and set the Resolution value.

[Rehan Abbasi]

I dont have this field. Instead i have this.

[Tansu Akdeniz]

Select "Update a request field" and then set Resolution = Done.

[Rehan Abbasi]

@Tansu Akdeniz  This field don't show us this resolution field.

[Tansu Akdeniz]

I am just a community user, not part of Atlassian support :) But I’d be happy to answer here in the thread. In general, if you need a direct support from Atlassian, please create a ticket via https://support.atlassian.com 

[Matteo Vecchiato · Accepted solution]

Hi @Rehan Abbasi ,

Welcome to Atlassian community.

In the transition that goes to "Done" status, add this post function:

And thats it!

Hope it helps.

[Rehan Abbasi]

In my rule Page I dont have this field "Update an issue field" , instead i have this.