Is it possible to extract user response from Virtual Agent and use it further in Intent Flow?

[Akhand Pratap Singh]

Hello Team,

I am trying to create a Virtual Agent and want to extract a user response and use it further in the Intent flow.

For example, I want to ask Application name user need access to and based on further response ask other questions.

Best Regards,
Akhand Pratap Singh

[Marc - Devoteam]

Hi @Akhand Pratap Singh 

I don't think this is possible, but you can look at this option in the following article;

https://support.atlassian.com/jira-service-management-cloud/docs/create-a-send-web-request-step/#Use-the-response-variable-to-improve-a-conversation-flow