I have admin rights to JSM, and reviewed the instructions to do this task, I am not finding the option for portal only customers to get to the option to Edit Full name.
For portal only customers you have to go to admin.atlassian.com > Apps > Jira Service Management and from here you can lookup the customer and change their name.
Hello @Sandra Mack
Can you provide a link to the instructions you are using?
I found these instructions:
https://support.atlassian.com/user-management/docs/edit-name-for-portal-only-customers/
Is your environment using Centralized or Original User Management?
What is your level of admin access? Are you an Organization Admin, or a Site Admin or both?
Can you provide a screen image of what you see? Are you not finding the Portal Only Customers option or not finding the Edit Full Name option?
https://support.atlassian.com/jira-service-management-cloud/docs/edit-a-customers-name/
I am the Organization Admin
Which specific set of steps are you following?
At what point does what you see stop matching the instructions?
Thank you Community - I found the option to Edit full nameGoing to the sprocket > Apps > Jira Service Management > Portal customers onlysearch for user > Edit full name and Save
It looks like you're new here. Sign in or register to get started.
