Allo JSM ticket submittor to have their registration completed

[Hemal Jivani]

We use Jira Widget & APIs for submitting tickets.

When new employees submit the ticket, they are not fully set up and are required to set up their password to receive the updates on their ticket. 

What I am looking for is one of the following options but I cant seems to find any useful information

* Auto register customers when they create account so they can recieve updates on their ticket OR

* Allow admins to add them as a customer who is verified

If anyone know how to handle or solve this please suggest an approach. 

[Matteo Vecchiato]

Hi @Hemal Jivani ,

Thank you for your question.

* Auto register customers when they create account so they can recieve updates on their ticket

For this there is a configuration in the project portal said that allows to auto create the account. Please refeer to: * Auto register customers when they create account so they can recieve updates on their ticket 

* Allow admins to add them as a customer who is verified

Admin, with agents, can add customer through customers list section: https://support.atlassian.com/jira-service-management-cloud/docs/add-a-customer-to-a-service-project/ 

It is important to configure correctly the Customer access Settings, for details please have a look in https://support.atlassian.com/jira-service-management-cloud/docs/how-global-permissions-affect-project-permissions/ 

Hope it helps.

Kind regards