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Jira Service Management
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As my ID is admin user but unable to delete customer from the list. Showing as the same is been removed.
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Hi, is there way to send slack notification when on call roster changes to new person. This was feature in OpsGenie but no longer available in JSM
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Is there a way to sync JIRA Service Management with Google Calendar for tech support availability? So the tickets don't get assign to a tech when not available.
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Hi Team: I'm struggling with new Alert gets created within Opsgenie for same SNS message. The set up flow is: AWS API Gateway -> AWS Lambda -> AWS SNS (through the Https of 'Incom...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hi Atlassian Community, I’m working with two separate Jira Service Management projects for two teams: BTS and RST. I need a solution that will allow these teams to collaborate on specific issue...
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We just recently purchased a JSM license, and I'm trying to learn more about portals and forms. Here is a scenario I have related to onboarding a new employee: Manager completes IT Onboarding...
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Have you figure out how to track OUTGOING email that are sent from a Customer Notification? It seems you have been working on this for-ever ?!
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I am trying to create a widget for our webpage but it throws the same error. "We can't validate the widget right now. Try again in a little while." Please let me know how to solve this issu...
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Hello! We have an automation rule that is configured to trigger when a Request moving to the 'Waiting on IS for Info Sec Review' status With this automation rule, we have a conditional that looks f...
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I m facing this issue today while sending the email. kindly anyone to assist this to resolve
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Hi all, In the latest cloud changes page it says there are some changes to Assets to but go view a list of cards to see the changes. However, I just get an access denied message on the links. Can a...
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Hi Impossible to run a job I have this error message. Thanks for helping
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Hi Team, We have received the email about the service is shutdown in 14 days. can you please tell us as per our setup what is impact on our current system.
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Our user are assigned to organisations. After assigning them, there is a "Share with" button in the Portal visible. How can we hide the "Share with" button in the Portal?
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Atlassian Intelligence in Jira Service Management helps IT Operations teams speed up incident response by grouping alerts, finding resources, summarising conversations and generating post-i...
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Hi all, I'm struggeling calculating the sum of a number of objects in an automation rule. I can't get the formula to work. Maybe i'm doing something wrong, or maybe it just doesn't work at all. T...
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I have a client that CC others when they create requests using Email so they are in the picture and so they receive updates ., But Client send a new request they receive the automated default message...
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I have found this recent article https://support.atlassian.com/jira-service-management-cloud/docs/access-smart-values-for-forms-and-form-fields/ about using {{forms}} to access the content of forms f...
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When I log into Jira and try to create a request for any project in the portal section, the loading process is a bit slow, meaning the loading takes time.
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For some reason the UI for assets have changed in our JSM. We don't have the new navigation switched on so I'm unsure if I missed some upgrade?
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Dear community, It seems, add watcher option on JIRA ticket does not populate existing users. It does not even accept a user, if I type the user name. If I could assign the tic...
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Hi everyone, the email channel in our Jira Service Management project is disabled to ensure that all support requests go through our customer portal. However, some users are replying direc...
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Hello everyone, Any idea of why I am unable to integrate Opsgenie with an Encrypted SNS topic? The integration works just fine if the topic is not encrypted. Best regards,
- Question
- cloud
- opsgenie
- opsgenie-cloud
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I am currently trying to add a Serbian contact number to our Opsgenie account for voice support purposes, but I’m encountering issues preventing me from completing this action successfully. The numbe...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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I want to create a JQL Query where all the issues that are watched by someone of my Team (Asset team or Jira native Team) are shown. membersOf only supports groups.
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