permission error "Unable to create file" JSM 10.3.10

[infra système]

Hi,

We have this issue after rebooting  jira service managment, Has anyone already had this problem?

java.lang.IllegalStateException: ManagerFactory [org.apache.logging.log4j.core.appender.rolling.RollingFileManager$RollingFileManagerFactory@69bd0354] unable to create manager for [atlassian-jira-security.log] with data [org.apache.logging.log4j.core.appender.rolling.RollingFileManager$FactoryData@5bf3ac33[pattern=atlassian-jira-security.log.%i, append=true, bufferedIO=true, bufferSize=8192, policy=CompositeTriggeringPolicy(policies=[SizeBasedTriggeringPolicy(size=20971520)]), strategy=DefaultRolloverStrategy(min=1, max=5, useMax=false), advertiseURI=null, layout=%d{yyyy-MM-dd HH:mm:ss,SSSZ} %t %X{jira.username} %X{jira.request.id} %X{jira.request.assession.id} %X{jira.request.ipaddr} %X{jira.request.url} %nlm%n%stf{filteringApplied(false)}, filePermissions=null, fileOwner=null]]

ERROR StatusConsoleListener Unable to create file atlassian-jira-security.log
java.io.IOException: Permission denied

FYI, selinux is off.

Regards

[Valerie Knapp]

Hi @infra système , thanks for your post.

I just checked this error and I found these articles

https://support.atlassian.com/jira/kb/permission-denied-during-jira-setup-wizard/ 

https://support.atlassian.com/jira/kb/actions-in-jira-server-fails-with-filenotfoundexception-in-the-jira-logs/ 

Do they help at all?

Cheers