Community resources
Community resources
Community resources
Jira Service Management
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Hi, I would like to import a csv with old cases made with another tool BEFORE the go-live. I have defined the agents but no customers (or reporters). Will JIRA accept this? So for examp...
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Is there some way of automating setting the security level on a issue, based on the assignee. Based on my understanding (I'm fairly new still), one needs to set the security level manually, when assi...
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Hello community Does anyone know when they will enable the attachment action for Jira Services Management forms?
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Hi All, In a automation, I want to send a email to a technical team, when subtask are created. Basicly, a user open a ticket (Service Request) for an onboarding, a automation created 5 subtask...
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We intend to move some of HRs processes into JSM, including the on-/offboarding. I would like to show my thought process of how i intend to do the implementation and was hoping for some feedback Th...
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Hello everyone, I have a special question. My link of app jira service management is visible as https://test-guava.atlassian.net/ and i found section when as i got, i can rename my visi...
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Our customer is facing issue when creating request type from the help center to report bugs related to our mobile App. This is a request type we created to differentiate bugs reporting fro our differ...
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I have a built a full fledged change management workflow with approval cycle etc. I have incorporated a lot of new screens to be used during each phase of this workflow with custom fields. ...
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Hi, I've in my system 3 accounts set as "administrator". My personal account has all the features allowed. Accounts 2 and 3 (assigned to my collegues) seems to have different functions. Exa...
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Hello Everyone, I'm in need of someone's help here please? So, I'm new to the administration on the server side and I'm in a situation where I need to renew the SSL certificates in coming 2 days as...
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Hey Atlassian Community, At the company I work for, we're heavily using Jira Service Management for customer support. However, our support team has been complaining about slow response times for qui...
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Members of this team should only receive the email from JIRA "no-reply@automation.atlassian.com", If
Hi, I have created group name is GalaxE Prod Support Group Members of this team should only receive the email from JIRA "no-reply@automation.atlassian.com", If the ticket is created by any members ...
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How to find the required request / application by date
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Hi, I've migrated our service desk project from Mantis to JSM. The system consists of a JSM instance on the Cloud and a Jira server instance connected vai Exalate. Now we are facing some troubles ...
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Hello, How can I export all projects with all their data (insights, tickets, CMDB) in one single csv extract document in Jira Service Desk 4.13 / Jira Core 8.13 ?
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I am creating new Structure. I have add the folowing Automation: Add sub-task Add tsks from Epic Remove Inserted|Extended Duplicates Group by Epic Insert issues: JQL And as a result I g...
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Hi Guys, I need your quick suggestions, I want to make a Resource Planner on which the resource will add an update and delete his daily tasks which can be tracked as a timeline. So management can ...
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I have upgraded my JIRA license from standard to premium so I can get access to JIRA Asset Management. Apart from configuring and inputting Assets, I also need reports on Assets that have been input...
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Hi, While creating the Incident form i am not able to fetch the Assigned to Individual user in the list of users. Please let me know the reason for the same.
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What configuration should I do to allow the clone for only one group of users of the instance
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Many thanks to all our Atlassian Community for taking the time to share your feedback. Feedback from customers like you helps us shape and improve Jira Service Management and other Atlassian produc...
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I am trying to get our JSM Customers to be able to see the OpsGenie on-call schedule, but haven't figured out how to make this work. I have subscribed a shared Outlook calendar to OpsGenie, and the ...
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- jira-service-desk
- on-call
- opsgenie
- schedule
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Whenever a new ticket is created on my service desk an internal service desk user is added as a default participant. I remember setting this up, but need to change it now and can't find where this...
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Hi, I want to trigger a notification to Service Desk(Group) users once the ticket is created to them. please help me out with the Automation Rule to create the notification because i want to custom...
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How can I schedule in jira tickets to a users Outlook 365 calendar? I want to manage time and ticket effectiveness a little more and would want to define timeslots during a day to have jira ...
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