Community resources
Community resources
Community resources
Jira Service Management
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Seeing the following error when attempting to access audit logs for automation rules: "We could not load any audit items for this rule. Please reload and try again." Refreshing the page results ...
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When the customer sends an email to our support email and we respond, the responses come in the form of a new ticket to the customer's email box. Is there a way for our replies to come as replies ...
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A while back I wanted to configure SSO for our organization, but I found out Atlassian charged $3 per user for SSO, which was too much for my taste. I am now revisiting SSO configuration options, and...
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Buenos dias Me podrian ayudar por favor a indicarme como al duplicar una incidecia se enlace la incidencia descencadenadora y aparte se copian todas las incidecnias que tiene enlazadas la desencaden...
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My organization is looking into potentially using JSM assets to record and relate data and as well as link issues to those objects. When I first discovered assets I thought it was a godsend. However,...
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Hi there Some background first... we have a support team who escalate issues to development. When the support team in Jira Service Management change the status to "Requires development", it creates ...
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I've been told that comments (attached to a ticket) have to be migrated separately. Is this the case? Any Help/Advice that anyone has is very much welcome Thanks Again Atlassi...
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Hello I noticed in my project that from some statuses when we mark a ticket as "Done" it allows us to add notes and chose a close reason but from other statuses it doesn't let us do that. I...
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No me permite asignar incidencias a un usuario en especifico, a pesar de tener la misma Función dentro del Proyecto
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Hi, We have a Project for one of our client. He is already using Jira with another supplier, on another project. We send him an invitation by email. When he click on it, it doesn't open our projet. ...
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I have defined a number of components for a software development project. Please advise if it is possible for me to reference some or all of those components in a Change Request. Ma...
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Hello guys, our company is new to jira. We have just started setting up the software to suit our needs and i have a situation i cannot seem to get a hold of. So as i understand it, jira sees p...
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Hi Team , We have a service Management cloud project for our client, there is a complaint where user is not able to see there attachment files. All the attached files are showing "Failed to load". ...
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To put it in context, we have a portal to include tickets requested from a team. In most cases that team works globally for several regions, however for a couple of requests. The local team is in c...
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Good afternoon, We have recently merged 2 teams and have created a new project for this. We have hidden the forms from the portal for the old projects however some people have the old forms bookmark...
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While we were reviewing Service Requests yesterday, we wanted to sort them by Organization. We found that you're unable to do so with the current code in JSM. If this something you are i...
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Hi We are using the Refined add-on, I want to know how can we redirect the link from JSM to the https://domain.refined.site please check the photos in the attachment to clarify.
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Hello, I have an issue with the email notifications. Up until 27-2-23 I recevied notifications the normal way. Since then it has been quiet. We checked our incoming mail and while all other users o...
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Hello, I'm trying to create an automation on Jira Service Management Cloud which will on schedule will check if linked issues (type complaint) exists and if so check the statuts from those issues. ...
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When our monitoring system raises an alert, an issue is created in Jira Service Management via API call. This works fine, the key is also returned to the monitoring system. When an alert is cleared,...
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Hello, I have a weird issue, when a customer send email to helpdesk@domain.atlassian.net no tichet is created automatically. If I send an email the ticket gets created. The same customer allr...
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Dear community! I have an approval step in my request, when the user have to approve/decline it. After confirmation from approver, notification on the portal are turned off for approver, so a...
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Hi everyone, I have a problem with processing email notification in my Jira server 4.22.6 instance. I'm receiving notifiactions sent by another, cloud jira, which are rejected by automatic fil...
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I have created a group called "Dev-Prod Support Group" ifticket is created/update user will notified
Hi, I have created a group called "Dev-Prod Support Group" if ticket is created/update user will get a notification for this i have created a Automation Rule but it is not working as expected....
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I've created a rotation for my team, and set a time interval - Mon-Sat, 8am to 8pm. However, Opsgenie is still sending alerts to my team members that are created outside of this time interval.???? ...
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