Knowledge base - Confluence and costs

[janely_melin]

Hi!
We are about to start using Jira SM. And we will use the Knowledge base.
I understand that the user writing the Articles in KB are paying for Confluence.
But - how is it for our customers, the ones reading the KB?
Do they need to be Confluence users as well / and needing to be subscribers to Confluence?

All the best/
JaneLy

[Fabio Racobaldo _Catworkx_]

Hi @janely_melin  and welcome,

it depends form Confluence permissions setup. If you will create a space with anonymous access enabled and use that space as knowledge base you don't need to pay for customer on Confluence side.

Please tke a llok to the following article for further information https://confluence.atlassian.com/servicemanagementserver/knowledge-base-settings-and-permissions-956713322.html

Hope this helps,

Fabio

[Jane-Ly Melin]

Great - Thanks!

[Fabio Racobaldo _Catworkx_]

you're welcome @janely_melin / @Jane-Ly Melin ! Please mark my answer as accepted if it solved your question

[Jane-Ly Melin]

Sorry, but where do I mark it as accepted?

[Fabio Racobaldo _Catworkx_]

[Jane-Ly Melin]

Hi!
I don´´ have that box, sorry. I accept the anwer