We are using Service Desk - and incidents for trouble tickets. When customers create an issue/incident - we process as normal to resolve/close. Looking to understand how long an incident will remain in history for potential review at a later date?
Hi Bruce
As far as I know, they will stay there forever unless you delete them.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Still have a question?
Get fast answers from people who know.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.