Community resources
Community resources
Community resources
Jira Service Management
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Hi All, I have an interesting question that was brought to me, I was wondering if anyone has some experience with this? Is it possible to create a fully automated system access request form f...
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OpsGenie appears to automatically associate ALL alerts with whatever incident happens to be open at the time for the service. What causes that and how do I turn it off? Obviously it should b...
- Question
- opsgenie
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We are in the process of creating an Onboarding task for our HR department. We would like to update the "Summary" field to include the users name, but we are unable to figure out the...
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Hi Jira community, I have read through the documentation here Jira smart values - text fields | Cloud automation Cloud | Atlassian Support on the different string manipulation methods avai...
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I'm trying to configure the clients within JIRA, but I don't see an option to add or remove them? Any help would be appreciated. Thank you
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Users are not being notified by the Teams app, neither desktop nor mobile, when a new chat or meeting is started from a JSM incident using the chat channel feature. Is this expected behavior?
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How can we restrict the create permission of create issue to particular issue type. I have used the jira.permission.create.user but it is not working still other members able to create issue.
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Hello, I'd like to get the parent and child values from a cascading list in a sub-task and fill in the same values in the parent ticket on a cascading list as well. The automation is supposed to be...
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We are using v2 of the OpsGenie integration with MS Teams. Will this integration be affected by the announcement?
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If I am not worried about bug fixes and security, can I continue using JIRA server after Feb, 2024? Will it become a read-only environment?
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Hi, We are in a process to on-board 17k-18k internal customers to access helpdesk URL to access and start raising requests. But its giving all users to sign-up which we don't want. We want users t...
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Hello, We have implemeted a central Service Desk Portal that depending on the portal group selected the ticket (1) is "redirected" to one project or another cloning the first one and calculating som...
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I need to report on tickets created in our Service Desk queue (Levels 1 and 2) and show how many tickets were created that were then transferred to another queue (for example our Systems Team wh...
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Hello everyone, Some users are very new and want Jira to be straightforward. They ask us to hide part of the UI they to want to see to avoid confusion. they do not use the portal, but t...
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Hello everyone, Some user are very new and want Jira to be straightforward. They ask us to hide part of the UI they to want to see to avoid confusion. One of the request w...
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I have created a markdown template with variable names in place of the values I need to extract from our Jira Service Management issue record. My question is, whether it is possible to extract the fi...
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Hello everyone, A used to trial version of app - Charts and Reports for Jira Service Management and then i uninstall this app but now i would like to use this app again. Issue is that for now ...
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I have found a way to delete the duplicate asset from data center https://confluence.atlassian.com/jirakb/duplicated-attribute-values-in-insight-objects-with-cardinality-maximum-1-1114816155.h...
- Question
- jira-cloud
- jira-service-management
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Hey guys, I need to find the swimlane for the task category, however, now I don't see it in the board settings? Thanks in advance for any tips provided, Marzhan
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how we can add escalate status on customer portal.
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Hi All, Is it possible to limit who can upload attachments to Insight/Assets objects either by type or globally? I've done a bit of looking and the only thing I can see which might work is setting ...
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What is the best replacement for opsgenie if the company is not willing to integrate with any cloud product
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Hi I have a problem with forms and wiki markups. Create a multi-line paragraph custom field Change the renderer to "Wiki" in the field configuration In the form, link the field with the JIRA fie...
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Hi everyone, I am trying to figure out why I cannot create issues in JSM Cloud from Opsgenie by using the JSM Cloud integration. Incoming integration rules are successful (creating alerts fr...
- Question
- jira-service-management-cloud
- opsgenie
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Hello All, I can directly link and access the url that is currently hidden in the JSM portal (no group assignments), but when i try to create a ticket via that link, i get an error stating t...
1,547 views 3 2 Deleted user February 17, 2023
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