Cannot create a request via Teams

[Rick Brown]

When I try to raise a ticket via Assist in Teams, I get the following error:

Assist (Create ticket with Assist)

Unable to raise request

You've tried to raise a request, but your team does not have an agent team set. Reach out to Rick Brown and have them complete the setup.

I have agents set up, it works raising any other way, just not with Assist.

Any ideas?

[Rick Brown · Accepted solution]

Resolved; I was creating the request channel before the triage.

[Ian Walker]

@Rick Brown  Can you explain more the steps you did to resolve this?  I have the same problem.

Thanks!

[Rick Brown]

Hi Ian,

When you set up the Assist bot you first have to create a 'Triage Channel'.

I created a 'Request Channel' first and thats why I had this problem.

[Ian Walker]

@Rick Brown Thank you so much, this was the step I was missing.  I have it working now.