Automation error when creating an issue from Service Desk to Jira

[Alejandro Álvarez]

Hi community,

I'm trying to create an automation when the status of a Jira Service Desk bug is transitioned to "ESCALATED". When this happens, I want to automatically generate a bug in my development project and link it to the initiator issue.

Things to consider:

• The development project is company managed.
• The development project uses standard JIRA Software.

The bug is being correctly created, but is not being assigned, which is also something that I need so the Product owner gets informed and proceeds prioritizing the bug.

The error I'm getting when analyzing the audit log is that the "assigneed" field is not being found in the development project, but that's a system field I'm using.

Am I missing any limitation here?

[Steve Long -Evelon- · Accepted solution]

Hi @Alejandro Álvarez

My guess here is that you don't have the 'Assignee' field on the Create screen of the development project.

Even though it's a system field, it needs to be part of the Create screen in order to set it upon creation.

Hope that helps - Steve.