Community resources
Community resources
Community resources
Jira Service Management
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1. I just tried to pass the dynamic values for "Priority", "resolution time", and "response time" to notify the reporter about them using the Jira smart values when an email request is created, but I...
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Hi, we migrated from Halp to Jira. We have a dedicated slack channel where every message was creating an issue/ticket automatically. Since the migration, when users post a message to the hel...
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Hi, I am trying to create customer request from REST API. end get errorMessages : "There was an error parsing JSON. Check that your request body is valid." ...
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Hello! I am looking to create requests through JSM's REST API, however, I cannot find the correct way to set the Affected Service. When I perform a GET on an existing JSM ticket, the format ...
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I want to set up an automation rule such that it should transition to QA-testing In progress(status in the workflow) only when time tracking field is filled. Please suggest how i should set ...
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My team started to notice sometimes in May 2023 that we can no longer add an existing customer in a JIRA service management project (who is a user at our client company) to an existing Organization. ...
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Hi guys, I would like to know what can I configure to make the case updated. Currently I have one email channel configured. But whenever, a new email is received, it creates a new c...
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Hi Atlassian community! In the following two cases I can not see some information in the portal. Do you know if this could be an error? In this firs ticket, the user attached another e...
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We have an email that I am attempting to work with in this fashion: 1. Email comes in 2. Automation rule looks at the Summary for certain text. 3. If the text matches, I need a rule to do the foll...
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So, I'm trying to create a custom risk score for Change Management on JSM. I'm using ScriptRunner to create a scripted field. I'd like to adjust the numeric value of the scripted field (the r...
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I am wondering if anyone has any work arounds or if this is something that can get escalated. To describe what is going on, I have a bit of automation that will check to see if a reporter email/name ...
1,559 views 3 1 Deleted user June 5, 2023 -
Eu preciso que o mesmo ticket caminhe por 3-4 projetos, mas não faço ideia de como fazer isso
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With the objective to detail our activities in implementation an enterprise-wide CMDB, we probably will forget typical activities common when applied in complext datacenter/network environment. An e...
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Hello everyone, We’re excited to share that our team is working on a new feature that allows project admins to link Sharepoint or Google Drive knowledge resources with Jira Service Manage...
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Dear all, I have a problem with my JSM and JIRA communication. my JSM and my JIRA are connected together and I can link JSM tickets with Jira tickets. But I can't create a ticket in my JIRA based ...
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How can I prevent extra alerts from being created? My team has a Datadog <> OPs Genie Integration that does the following. How can I make it such that we skip step #3 and prevent a creation of...
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Hello, I need help with the following, and maybe I'm going at this the wrong way? (In that case, please help me see my error of ways). I'm working in Insight in Jira Datacenter. I have tw...
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Hello, I would like to create conditional Custom Fields. For example, if the user picks "Jira" drop down from the Custom Field called "Application" , a conditional custom field called "which p...
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I'm experiencing an issue where a user is unable to create an issue in a Team Managed Service Project. The user has create issue permission, but the error appearing says that the user must have "assi...
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I got the request recently to put together a dashboard for our leadership team but I'm having quite a bit of trouble executing on this request. Any insight is welcomed! Here is the req...
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UPDATE (6/29/2023): Starting off with a big, big thank you to all the community members who joined the live AMA session today about customer service management. Gabriel, Cathi and&nb...
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Hi All, A customer has raised a query regarding the email address that they receive notifications from for Jira. I haven't seen anything from Atlassian about a recent change, can anyone here advise p...
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Current Active Kanban board with swimlane set to EPIC and two filters Working well is the #1 group by Epic level (since Swimlane is on Epic). Not working Assignee's #2 group (because the Swimlane s...
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Good day Atlassian Community, In November of last year, we announced that the new AWS Service Management Connector app was officially available for Jira Service Management Cloud and Data C...
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I want to be able to report on the number of times a knowledge article is associated with resolving a support ticket/request, how many new Articles are created from a Support Ticket, and how many Sup...
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