Community resources
Community resources
Community resources
Jira Service Management
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Dear Sir/Madam May I know it's possible to configure an automation rule to update SLA if a field has been updated? Example: field1 has been updated and we will have SLA (10 hours) for that ticket. ...
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Hi All, Using Jira Service Management, and the Jira Service Management ITSM Template, I'm wanting to edit/update the Change Calendar to visually show when there is a conflict between changes...
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I would like to report when a custom field was changed - this is a workaround for SLA since I have a Team-Managed Project. Is there a way or workaround to report when a specific field was changed?
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Is it possible to configure the security settings to limit viewing tickets to only those who are on the ticket? For example, ticket is assigned to "IT" and we want to prevent "Dev T...
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I can upgrade our instance from 4.2.2 to 4.17.1 with no problem. I run into Database issues when I go from 4.17.1 to 4.18.2. Ultimately, I want to get to 4.22.6, because that it the first...
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I used to be able to click on a link and open a jira ticket from a list of items that I export to Google Sheets. Now when I click a link, I note that the URL "https://www.google.com/url?q=" is append...
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Hello, I had a couple of questions about the JSM change calendar, is there a REST API for the calendar? and if I set up a code freeze for a specific date and time will that prevent users from schedul...
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I am using the JIRA Excel Add-in to pull data from JIRA. I had a new request to pull by project type. Is there a JQL field that will allow me to pull all "JIRA Service Management" project...
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Hello all, I'm migrating from JIRA Server to JIRA Cloud. I'm a heavy user of JIRA Assets, and I need to import objects from on-premise CSV files to the cloud instance daily. I've reached to the "gen...
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I am creating a Custom Charts report but when selecting the issue field my Custom Field Checkbox does not populate. Is there another way to report on custom fields created that are checkboxes?
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As the question says, we are looking for a way to disable the confirmation message after someone submits a ticket via the JSM widget. Is there a way to do this?
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We are looking to embed the JSM widget into our website, but we do not need the "Contact Us" button on the page. Is there a way to disable or hide that?
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Buen día, Requiero para validacion de informes, en un filtro o panel , registrar el numero de caso y solo el ultimo comentario realizado en la incidencia. Es posible realizar dicho filtro? Como se...
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Hello, I am attempting to create a dashboard from Jira. We currently use Jira 8.20. Per the Jira schema available from Atlassian, I should be able to link the jira issue to Jira Project and thereaft...
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I'm unable to get the burndown chart to work correctly, there is no burndown being tracked despite issues being completed. I've looked through countless resolutions on the community pages and made su...
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...onsultancy and managed private and public cloud provider to mid-market financial services sector” business that has been in operation for more than 20 years. In 2020, driven largely by challenges of t...
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Where does the data pull in from when using one of this fields in the Linked Jira Field section The information is outdated and I'm trying to update it.
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Hello community, I have followed the guide provided for the math operations in object automation and i have a strange issue: I am using the below smart values and the math operator to calcu...
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If a Jira Service Desk agent uses the create button within Jira the customer gets set up as "Agent raised this request via Jira". When we use the reply to customer the agent gets the email not the cu...
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My team often forgets to close incidents and we often aren't disciplined about doing postmortems. Is there a solution to be really annoying and try to enforce these behaviors? For example, slack re...
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Dear community! How do you think, what happens to customers after domain verification? We have users with license with domain test.com and customers without licence also with domain test.com After...
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Hello, Not sure if i did it right, but when i enter 2 worklogs in 1 ticket (example 1 hour last week and 1 hour current week) and if i just want to extract in a graph only sum on current worklog, it...
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Our organization is going to be moving internal (ONLY) ticketing for all ITIL/ITSM related issues (Incident, Problem and Change) from JIRA to JSM. The resolution field is a common field out of ...
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Hello, we are using the HubSpot CRM for Jira and users can send the request to a specific project which will be created in Jira and work fine even if the comments will be sent back to Hubspot....
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