Community resources
Community resources
Community resources
Jira Service Management
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Hi All, I don't know of a "Deployment" API specifically for JSM to allow a 3rd party CI/CD tool to send deployment information to JSM. The deploymentApi in Jira requires a Jira ticket ...
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Hello, I habe configured some object type with following attributes (among others): Id Name Description Type Type Value Additional Value 2...
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I have Request types with People fields but I don't see how to link the People field to the forms. I'm using a Team managed project.
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Does anyone in the community utilize OpsGenie as a replacement for Informacast or Siren alerts? Is this tool suited for these types of custom mass communications?
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Summary When creating workflows in Automation for Jira, repeating actions a specified number of times can be a desirable function to have. While Automation for Jira has powerful Branching Compone...
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Hi, I'm configuring the Jira Service Desk for my company. When an user raise a new request from the portal, with an automation or something else I would like to add as watchers all the users that bel...
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I'm beginning to implement OpsGenie for our Major INC processes and have noticed that all alerts being cataloged in OpsGenie are showing as P3 rather than matching what is provided in ServiceNow. I b...
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Hi Team, How can I map only certain alerts to Atlassian Statuspage? We do not want to map all alerts to Atlassian Statuspage. Our wishlist is that when certain alerts with defined tags a...
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Good morning, We're attempting to use Groups to Load Balance our issue assignments with Automation for Jira. It is assigning all issues to one of the members of the group and none to t...
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I am trying to get all the issues in project X updated after date Y. I have trued below api but it does not respect the passed date and returns default 50 issues. baseurl/rest/api/2/search?jql=p...
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I have an Asset that pulls in a list of supervisors for all employees. The filter works fine and on the customer portal the dropdown only contains the supervisor name. I would prefer that...
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Is it possible for the requester/service desk customer to transition the status of their created ticket?
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Does the 'Watch issue' option trigger the same notifications as it did for the ticket reporter? Given: Someone created an issue and I want to be updated on the ticket changes, if I select 'Watch iss...
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Hi all, I'm currently creating a new form and want to add conditional sections. It becomes more clear with an example: - the first question has 4 answers (A, B, C, D) - based on answers B, C, D, m...
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Is there a way to filter in the search only alerts that were actually escalated ?
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Hi, Currently able to pull reports for only one year, which is from 09/03/2022 to 08/03/2023 Need data for 2022 & 2021 Is it possible?
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Exporting Tickets to a CSV File and importing into another JSD. Will I Still get comments included??
I've been told, that for comments (underneath an individual Issue/ticket) there is a separate process ??? Is this correct Any Advice always welcome. Thanks
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I am using Jira service management cloud version. In every project, I have a unique custom field which has a common part in its name with all the other versions of the custom field. In my example, I ...
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Hi, Need to change the priority in bulk, how to add it?
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I'm using custom Cascading field in Jira Service Management request form in the Jira Portal. Is there any way or workaround of using the Cascading field informationto expand alternative fie...
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how to rename existing issue type in jira for a project, when the existing issue type is also used by other projects issue screens. I just want to rename the issue type name used only to my project ...
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Buenos días: Estamos trabajando en una versión trial de JSM. Una vez que se ha conseguido la versión de pago, ¿es necesario migrar a un nuevo site en la nube? Muchas gracias por adela...
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Hi, For a few day now, i cant add Yopmail user in my cloud instance. I got the message " Email is blocked" I had Yopmail in the approved domain list, but it doesnt change any...
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In add organization field i am getting all the organization value to choose but i don't want to view all the details. Is it possible to do
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Dears, I have JSM and Jira software and I have three types of projects Service Software Business I want to ask about business project license count from which Jira app it is de...
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