Our Great Gadgets app offers charts that can calculate and display such numbers in hour, days or minutes (it is configurable).
Take a look over this article from our blog: An effective dashboard for Service Desk and Customer Support teams in Jira Service Management.
As you will see, with this app you can track a lot of useful metrics for JSM. It is much powerful than the Jira reports.
If you have any questions, don't hesitate to contact us at support@stonikbyte.com.
Thank you,
Danut M.
Hello @Somnath Raveenthiran
Kindly explain and elaborate on the use case/requirements of the report. This will enable us (me or others) to help you with the scenario.
--GG
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