Community resources
Community resources
Community resources
Jira Service Management
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Hello, Can we have access to our JIRA inbox for our support id?.
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Hi, We are trying to send a notification to the next person on call to let them know when their on-call schedule starts. Is there anywhere we can configure the text of the notification that is sent...
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Hi Atlassian team, My question is about the Alert filter functionality. I want to know how to do it by using Alert Filter -> Alert Actions to filter alarms when it is just created. I know...
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Hi, I'm attempting to move my assignment on a service request with approvals to the person taking over my role. Essentially, we use this request for travel requests, and once approved by a sup...
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who can open the summary of a user profile in Jira? after hovering to the persons name and pressing more then profile ? only the admin or anyone can access this , if so is there any permission to pre...
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Hi Community, I hope you all are doing well. how to write a script(Scriptrunner) on the field that is not available on all the form? e.g. Reporter We are having a customer screen to create...
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Users profile ,as an agent when hover to the name of the user ,what user details can the agent see ?
when an agent hovers over to an reporter /assignee name what kind of user profile information can he see ? and will he have the full view of their information. (assignee/reporter ) ? or only re...
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Hi, when i change the type of an incident to change, the customer is missing a lot of information on the portal side from the initial created request. How can i solve this? What do i need to change?...
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Hi everyone, After some complaints from our customers receiving our JIRA Service Management notifications in their SPAM folder, we decided to send them through our custom domain. After adding our do...
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How do i get the value of this nested field in parsed data? i want to get the value of name in customfiled_10072 and attach it in opsgenie alert details
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Hi, While performing the Import and Export of CSV files from one instance to another i want capture same issue key is it possible in JSM. Please help me out on the same. Thanks,
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onde eu consultar as categorias criadas de acordo com o projeto ?
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I need to move a custom request type from one JSM project to another but can not find a way to do it. Any suggestions would be awesome.
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Looking for some documentation to use opsgenie bot in MS teams.
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We have done some re-organization, and I need to change the Owner Team on many Services to a different OpsGenie Team. How do I do that?
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Amid the pages and pages of very unclear "documentation" is there a clear explanation on how to set up my custom email address to send and receive through a service desk project? I got my email doma...
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Whenever I try to go to all issues then filter by ticket type or project, I receive these errors that state "The Jira server could not be contacted. This may be a temporary glitch or the server may...
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We have situations where we have tickets that are 'child' issues via linked. We can say that an issue is closed due to it being a duplicate or a child issue of another. As such, if a person sets a re...
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Hello all. I am trying to extract a date (US format) using Jira automation from a string inside of a comment. A couple of examples of comments I need to be able to parse out the...
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Hello, I am having issues receiving emails from external customers (for example, @Gmail.com). I have a company email set up (format: department@companyname.com) that is a part of a googl...
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Hi all, we are currently planning to implement a ticket system through JSM in our company. In doing so, I have come across some open questions for which I have not yet been able to find an precise a...
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Hi All, I'm looking for some advice in migrating ServiceNow reports to JSM. a) Is this even possible (using software perhaps)? b) Do reports have to be re-added from scratch in JSM? c) Has anyone...
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We have a requirement to reset an SLA when the assignee changes from Level 1 to Level 2. For the above process, we subscribed to Time to SLA by Appfire cause they provide the functionality...
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To integrate another tool to Jira I've been asked for system fields ID: Issue Type Summary Attachment Description How can I get them? I know for custom fields but I have no idea how to get these...
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Merge/Concatenate two fields that is Key & Summary to New Custom field which will reflect in projects.
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