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What is OpsGenie and why is it for ?

Matthias G_
Matthias G_
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June 22, 2023

Hi,

 

I created an ITSM Project and would like to use the Incidents, the Problems, etc...

There are references to OpsGenie everywhere, as if Incidents are linked to it. 

But when I compare Incidents in Jira and Incidents in OpsGenie, they don't match.

 

Why are there 2 types of Incidents ?

How am I supposed to use the solution ?

 

Regards,

Matthias

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