Community resources
Community resources
Community resources
Jira Service Management
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Hi, I need to create a WBS several times. Its the same process which have the same activities with the same duration. This process are going to happen 150 times. This is posible?&nb...
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Hola Team buenos dias, se puede eliminar la opcion para que ciertos roles sean los unicos que tengan permitida la opcion de editar los comentarios en Jira ?
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Hello all, I was wondering if I'm able to assign staff to become participants depending on the answers given in the request type form?
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Hello all, I'm just editing our new request type forms and looking for some extra functionality. I was wondering if JIRA is able to handle dependent questions? Such as hiding a question/tex...
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We have a Project set up in Jira Service Management containing four organisations, with approximately 150-300 users set up in each one. Is there a way of extracting a list of the customers to CSV/Ex...
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Scenario: I have 2 projects, A customer facing project where I can create organisations and display the organisation in the ticket An internal project Query: When th...
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I am trying to remove some of the demo users in any request requiring management approval. The names below are not found in admin user management and should not show up in the user picker template. I...
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Hi! We currently are working with a Jira Service Project and a Knowledge base for our customers. We have a few questions about both and hope someone can elaborate or help us out :) 1. Withi...
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I'm looking for assistance in getting a dashboard gadget to display which 1st & 2nd level engineers are on-site (on a daily basis). We currently use a placeholder ticket to assign the shift...
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Hi team, I have a custom cascading field and it has 100's of parent and child values. Now I have to create a context for a specific project. Is there any easy way to achieve this?
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I want to retrieve information about assets stored in Jira with the API. How would I for example get all assets in a certain of a certain object type?
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Hi, I am testing out receiving email notifications from JIRA Cloud when a new issue is created, but I am not receiving the email itself. I receive emails if the issue us updated or assigned, but no...
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I have integrated jira in zendesk using api to create an issue in jira when the zendesk ticket is created now what i am searching for is it when the status changes in zendesk the jira status s...
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We happened to receive a notification from a subscription in filters. The problem we can't find is who created that subscription (attach file). Due to not showing the name of the subscription and n...
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Already my automation rules are working when I create a new issue, but when I create a subtask, automation rules gets failed. Please see the error log: is a subtask and subtasks cannot be a...
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Hi, previously whenever we add a comment selecting "Reply to Customer", the customer will receive an email where they can reply to and we will receive the comments under the Comments section. ...
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I think I know the answer here, but want to make sure this isn't just a bug or a misunderstanding. I am looking at these new Team Managed JSM projects I got an email about and trying to see wh...
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Cuando soy la responsable de una tarea pero antes de finalizarla debe pasar por revisión, ¿Cómo hago para agregar a esa persona solo para la revisión? Luego de la revisión necesito seguir como respon...
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I'm testing the Assist app in Teams and I'm seeing something I don't understand. I have tried pushing the app and also manually installing it in teams. The icons show up in teams. W...
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I want to count the number of tickets each one of my support personnel takes individually which I have done, but I only want to count them by calendar day. If I make the time frame in hours, th...
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Our company has a Jira Service Management project that requires a user to login/create an account before they are able to make a request/contact us. I would like to have an FAQ page available to u...
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Hi, Need help in create automation to notify the multiple participants in a ticket
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I have a custom field that lets a user select multiple items in a list. The items in the list are positions needed for approvals (Risk, safety, etc.) Not all positions are needed, so I wa...
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Hello! hope you're well! My customers can see their tickets in the customer portal but only these status: "closed" "resolved" "open". They can't see ticket in these status: "Waiting for Sup...
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I am setting up an Incoming Call Integration and was hoping to use the automated attendant to present the calling with options. The problem that I am having is that I can't seem to figure out h...
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