Community resources
Community resources
Community resources
Jira Service Management
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Hello together, I wanted to ask if it is possible to disable or remove the following function. In a service request we have specified the field Desired date. But we would like to remove the pinnin...
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We have a form where customers can enter multiple users in a filed, basically we have it linked to User Picker (multiple users) field type. The issue I have is, I want to create individial ticke...
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Hi! I´m having trouble understanding if this use case is possible to solve in the one (1) asset custom field, and I would be really happy to hear from the community if this is solvable: objects fo...
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Hello, We are investigating the possibility of using Jira Service Management in the Data Center version. We have a question regarding deployment. How does the change from test environment to produ...
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Hello everyone, Is there a way to automatically create an internal note in a Jira ticket when receiving an email that contains its reference?
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in resolve issue screen i added a validator! but it doesnt worked in request portal when i am clicking on resolve this issue. so does workflow validator words on portals? if yes, then how?
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Hi All, I am trying to send slack messages to different channels based on field values. I am able to get several individual configuration to work, but when combined, it only sends the first sl...
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My example: we have a form that a person fills out for unblocking a website via our filtering, which the user gets to by selecting a link on a previous Jira page. I cannot figure out how to make a cu...
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So a fairly basic report you can make in JSM is how many tickets have been marked as Resolved day by day. You can add some filters to that to get a better breakdown. But when trying to work out wh...
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I'm trying to create an OpsGenie alert when a service ticket is created by a specific user (Reporter). However, regardless of whether I use the name of the user or the email address, the alert never ...
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- opsgenie
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Has anyone used an app add-on or script in JSM cloud to build out a request form that books a google calendar event? I have looked for plugins and not found any so wondering if scripting is ...
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Hi, I have a project in JSM. I need to split that project up into three separate projects, while populating all three with the same tickets from the original project. How would I go about doing this...
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I have about 15 internal service desks. I have 1 external user that needs to see 1 of those service desks. I've turned on "Allow portal-only accounts to be created for new customers accessing the ...
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Good afternoon! I have this problem with some automation, that I cannot solve. The original requeriment was to get the amount of time the issue has been in Open status. In order to achieve ...
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Hi I would like to emit an HTTP Request on an asset creation / update / deletion, with all information related to the asset AND the event type (create / update / delete), but I don' find any informa...
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Hello! My team and I provide Customer and Tech Support for our company's App. I wanted to know if there's a way for our clients to easily view all open tickets/issues for their accounts. Essentially,...
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Hi! I wanted to attach a Google docs in my form. This way the customer download the doc, make the modifications needed and then submit again by attaching. Is it possible for JSM cloud?
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Hi, Is there a way to move a bulk of tickets from my JSM project to another project?
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Hi Team, We are 400 Users and Only around 100 are using this opsgenie,so want a confirmation from your side do we have option for Limited user licenses. Thanks
- Question
- opsgenie
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Hello everyone, I'm trying to create a JQL query to retrieve all issues that were created one week ago and also had some update activity during the same timeframe. I've tried using the created and u...
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We're currently looking at using Jira Service Management for our customer facing support desk software, but we have a requirement that some of our customer data needs to be stored in EU, and some nee...
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Hi, we create our cloud resources all via Terraform. When Terraform has created a server in the cloud environment, it also adds the server to our monitor software with the correct settings. We want...
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Hello. I have a customer who wants to know when a Jira ticket is made by anyone at their company. We take phone calls to create tickets. We also have our customers send in emails that gen...
- Question
- jira-service-desk
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hi! I want to take a newly created form and overwrite an existing request type with it. I assume the stories or issue types that the previous request type created will not be impacted by...
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Currently whenever a customer visits our support page to submit a request (after logging in), a custom field Customer Organization is populated based on the user's email domain. Is there a way ...
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