Community resources
Community resources
Community resources
Jira Service Management
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Hi Team , We have a requirement to add the SSO/MFA for our customers added in the organisation , whenever they login . Is there any possibilty if we can send the authentication codes to their mails ...
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Good afternoon, I'm trying to modify our help center to match our new corporate branding that's just been implemented. I want to add a banner image that is in line with the branding but every image ...
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...reviously, been using this date for "Closed". which doesn't really work however this date in Updated changes if a comment or fields is changed in the ticket - so it really doesn't reflect a true c...
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We migrated from Halp to Jira SVM. One of the featues of Halp was to open the message on slack. Is there a way to do that also on the Jira SVM?
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Hello I've followed other tickets to see if I can solve this, however, I feel I am hitting brick walls. Our organisation has multiple projects under a single tenancy. Let's call them X and Y. X is ...
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Hi. I want to change the request type according to each slack channnel. Is it possible to change the request type according to each slack channnel? Thank you.
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When you create a new issue in the automation rule, there's smart value {{createdIssue}}, which can be used further in the rule. But when you create Assets object, there's no smart value for a newly ...
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Hi Team, Use case is to trigger parallel approvals in the Jira Service Management Datacenter version. Approvals are configured where the request goes for multiple approvals one after another(d...
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After creation of a new connection request in a project and a portal for a client, workflow a and all the automations, when a client creates a ticket on the portal, he moves to a screen after the tic...
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Can someone confirm my suspicion about this: The choices in a custom field created with type of "select list (single choice)" or "select list (multiple choice)" CANNOT be updated/added to once the fi...
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gostaria muito de criar um sistema para criar um sistema para substituir o sistema capitalista . tenho ideias mas não consigo colocar em pratica . como criar equipe ? alguém pode me aj...
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i want add 3+(A/b/c/d) level cascading custom field type in jira service management
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- jira-service-desk
- moderators
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I am using JSM to create a ticket whenever an assets service date is approaching using Jira Automation. It all works fine and a ticket is created and the relevant manager is being notified as well. ...
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Hi community, is it possible to clone Sub-Tasks from a Ticket into another Ticket without Sub-Tasks. For example Ticket A Sub-Task A.1 Sub-Task A.2 Sub-Task A.3 Ticket B Clone of Sub-Task A.1 ...
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I'm new and from the beginning I didn't have the possibility to change to a classic template? I read similar topics on this site but I think they're not up-to-date. When I try to create it, there are...
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Hi, Is it possible to capture some keywords from customer raised queries that they describe in description box and the same is used to raise a request and categorize it based on these keywords.
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Hi. The Github for Jira app looks promising, but I wanted to ask the Community about it I work on a help documentation team, and I’m looking for a way to push help topics and content to our J...
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I was trying to create a filter to display non-SLA tickets without a due date. Can you please help me with the correct JQL Query? Thanks, Lorraine
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I would like the closure of an incident to close all alerts associated/generated by the incident. Please let me know how to do that.
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I am trying to add a condition to my change workflow to prevent an issue from moving forward in the flow if the planned implementation start time is in the past. The specific scenario I am tryi...
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I am following these instructions for getting OpsGenie to publish to an SNS topic: https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-outgoing-amazon-sns/. But I can't figure o...
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Hi Community!! So I have a Form that I made into a request type so internal customers can submit requests. When trying to tie conditions to the newly created form, the fields don't show ...
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A customer would like an export of all of their tickets. I cannot find a way of doing so out of the box that excludes internal comments. Is this possible? Doing so with attachments wo...
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Hello, Does anyone know of a way to either filter or hide external comments on an active ticket? During some of our troubleshooting steps, there may be dozens of comments between an employee a...
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Hello! In our Jira Service Management Project there is an automation rule to send an email when a request is created. I have used smart values to add specific information from the issue to the...
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