Removing items from the Service Desk Work Item View

[Neil Poska]

Somehow someone added a bunch of fields to our Service Desk work item view. Just dozens of work items that are meaningless in the request context but get added to every request. There are hundreds of custom fields associated with the screen scheme, but show up as 'hidden when empty' and I don't see how these are different.

We have probably 50 service desk request types, and I don't want to have to manually remove all of them from each request type.

Somehow they got added to all the requests at the same time, but I don't see anything in the documentation about removing them from all requests.

Also: How did these get added to the work item view, so I can try to prevent this in the future?

Possibly related solution: is it possible to get the request type to completely ignore the work item view?

Any suggestions? Thanks in advance.

[John Funk]

Hi Neil,

That can happen a couple of ways, if you are creating Request Types using a template versus from scratch, Jira will add a bunch of those. I NEVER use a template. Or when people create custom fields, they might choose to add it to all screens. Either way, it's not good. 

Instead of altering the field/issue layout, you should go to the screen itself and remove the fields there.