Cannot edit many space settings - "Space not found" error

[Louis Cohen]

We just started a new Jira Service Management project, and although I'm not the space owner, I'm an admin of the project with ALL user roles and I'm also a Jira admin. I still cannot edit many of the settings pages like any of the Request types (e.g. Service requests, incidents) nor Channels & self service (e.g. Portal, E-mail). Each page just shows a "This space isn't available" - "It may have been deleted or your permissions may have changed" error with no explanation otherwise.

Any assistance would be appreciated -- we're evaluating this product vs. other services and Jira won't even let us configure the project whatsoever -- not a good start.

[John Funk · Accepted solution]

Hi Louis - Welcome to the Atlassian Community!

You also must have a license for Jira Service Management as it is a separate product from Jira. This is also know as an Agent license. Once you are granted that access to the JSM product, you will be good to make those changes. 

[Louis Cohen]

Hi @John Funk, thanks for answering. I'm an agent (licensed) in the Jira org settings for both the Service Management and Customer Service Management. Just double-checked.

[John Funk]

Check to see if you are in the jira-servicemanagement-users-YOURDOMAIN group

where YOURDOMAIN is your actual domain name of your instance. It will be all lowercase. 

[Louis Cohen]

I believe this fixed the issue @John Funk -- thank you for your help and quick responses!

[John Funk]

You are welcome - glad to help! With the Free JSM account you only get 3 Agent Licenses so don't go over that or it might automatically kick you on to a Standard subscription trial. 

[Louis Cohen]

Hi @John Funk and @Joseph Chung Yin

Thank you for your responses. We checked and I had to be re-invited to the product. But even after clicking the invite, my status was still stuck at `Invited`. I think it was after I added myself to one of the service discovery access groups that I finally was able to use it.

[Joseph Chung Yin]

@Louis Cohen 

Welcome to the community.  I agreed with @John Funk statement.  Please ensure that you are assigned with an actual JSM agent license for your site.

Let us know if you are still having the same issue after the license is assigned.

Best, Joseph