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Cannot override oncall schedule

Stephen Gregory October 22, 2025

I am the owner of a project in JIRA and am able to create oncall schedules. However, despite the documentation saying so, I am currently unable to add overrides to the schedule I created, even if the nominated person is a team member and/or they are part of the schedule(although I don't want them to be, this is an adhoc arrangement). It's not that the option is not there, I simply cannot select the user. Please advise

Screenshot 2025-10-22 170357.png

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