Community resources
Community resources
Community resources
Jira Service Management
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After initial creation of an Issue by the Service Management customer, how can they later add new attachments?
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Hi Everyone I am having a issue when trying to connect Microsoft Power Automate to Jira, I want to try to create a flow to populate a Sharepoint list when a new issue is submitted to Jira however th...
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Context: For JSD issues with no resolution or resolved date, we retroactively bulk added the resolution date and resolution state. Current Issue: When the resolution date was retroacti...
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How can I assign my service desk teammate with the collaborator role in Service Management cloud? I don't find collaborator role in Project settings ->People They only need to wo...
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We are a software development company for schools and requests for new features arrive every day, some of you have implemented something for customers to register and vote on which features are of gr...
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I am trying to configure a Full Viewer role in JSM. Unlike the Helpdesk Agents, the idea is that these users should be able to browse all tickets (including Open and Closed cases) without getting not...
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Hi, I created a schema structure import for my CMDB with one of my scan files (linux). Then I generated a token to have automatic imports. When I run all of my scans (linux, network, ESX...). The at...
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According to the GDPR principle to only store the PII data as long as it is absolutely needed our data privacy officers asks us to anonymize PII relevant data (like email address and full user name f...
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Hi Team, Is there any way to integrate Jira Service Management with EDR tools like Carbon black, Crowdstrike, SentinelOne etc. to create incidents based on the alerts ? Appreciate your support.
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Dear Community! How do you think, is it possible to download all attachments from portal request as a customer? For example, you have 30 attachments, and you need to download it all. If you h...
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Hello everyone, We have the service management project and we allow '' show transition in the customer '' on the workflow. Therefore, our customers can see that for specific status in help center.&n...
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Our Jira project is set up with different organizations and registered customers that belong to the organizations. This is the scenario we want to restrict: User A from Organization A raises ...
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What should be displayed here once it's set, and how to set it related？
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How do I use this advanced field to copy all request participants from a linked issue. I've figured out this much: { "update": { "Request participants" : [ { "add": { "id":"{{xxx}}" } } ] }...
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I want to be able to change the status of the incidents from the following screens and I don't know how to do it or if this is possible: The aim is to make this possible or not depending on ...
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Hi all, I just want to ask, I have a dropdown country list which one of options is "others", is it possible when i choose "others" and show a new field with type free text for user fill in manually...
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Hi We have a mailbox with email forwarding to the project e-mail. This has been working for a long time with no issues, but sometimes the email is not creating a ticket in the Jira JSM project, even...
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Hello, we have a problem with automatics replies by email. When we make an update in a ticket, JIRA send automatics mail to informer and requests participants. We have seen that the email content th...
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Hi Concern, Hope you are well, I am using JSM and Jira software for customer reported bugs and Issues. I want a dashboard to shows the stats ( , Priority, crated vs resolved, SLA Met or breached ...
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Want to create a ticket in Jira Service Management using Dynatrace Alerts. When I try to do the same following Dynatrace & Atlassian Documents, faced the following error. Can anyone please help ...
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I'm creating a Validator that checks to see if a multi-user selection field (issue.customfield_11887) doesn't contain the Issue reporter. I've tried the following, but it doesn't seem to work....
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*full disclosure, I work at Appfire Are you unsure about how to effectively embrace the future of IT service management (ITSM)? You're not alone. Many organizations are understandably cauti...
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Original Problem: The postfunction to set the resolution was not in place, so we had to do a CSV import to set the resolution date according to the Status Category Change date, since the Closed/Cance...
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We have a ticket that has its satisfaction date updated every few days for the past 3 years. This moves an incredibly old ticket up to the top of our satisfaction ratings. I have reached ...
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in one of our portals I have 3 different forms for our users. one of those forms creates tickets for group A techs the other two create tickets for group B techs. I'm looking for a way to...
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