Community resources
Community resources
Jira Service Management
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I was attempting to change my name in Jira Service Management and the system required me to provide my password. Even though I entered the same password that I use under my company, the system still ...
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This is a real head scratcher that I'm not sure what to do with. User A has all the right permissions to log time through Tempo and they can do it just fine on all tickets EXCEPT the ones that User B...
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Hello, I am setting up a Team Managed project in JWM. I want to have a different workflow for Bugs and Tasks. But it seems my board can only show one workflow at a time?? That can't be ...
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...psgenie_sdk.AlertApi(api_client=api_client) start_at = 0 max_results = 100 while True: list_alerts = alert_api.list_alerts( query='createdAt = "27-09-2022"', offset=start_at, limit=max_results ) p...
- Question
- opsgenie
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When we have users submit a ticket through our portal we are looking to have a page pop up that says something to the effect of "Your ticket has been successfully submitted..." and some other options...
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Hello! Has anyone been able to successfully integrate WUG with OpsGenie to create alerts? I've created the integration in OpsGenie, created the Action and Alert and policy in WUG, however no...
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- opsgenie
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Hi, I'm wondering how I can delay the alert notification from a created alert via the API. If I create an alert using the API, is there a parameter I can pass in to only allow it to notify the respon...
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Hello, I wanted to check if there is a way I can create a report where it shows each issue and give the count of attachments/invoices Example Issue name | Number of Att...
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Emailed-generated requests, are not triggering alerts via opsgenie.com. Only manually created tickets generate alerts via Opsgenie. What will be the correct setting to make this happ...
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sh-3.2# curl --location --request POST 'https://api.opsgenie.com/v2/alerts' \--header 'Authorization: GenieKey 749797a2-8748-484b-8fc5-f48f006bc3f0' \--header 'Content-Type: application/json' \--data...
- Question
- opsgenie
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Hi all, I am building out a mapping schema for an Employee object in Assets. One of the fields I'd like to have is the 'User' type, to hold the Atlassian User Id so I can easily link a given record ...
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Hello, I would like to know how to add additional fields in the ticket that will allow the agent to use these custom fields to add the status and the job type of this ticket. For more...
838 views 5 0 Deleted user June 21, 2023 -
Hi, Since updating to scriptrunner 8.4 CfValues no longer return the value of the field. Any idea why this might be happening?
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I am searching to add an "iframe" or other creative solution to show the user's tickets on a sharepoint page. I found a question from another user, but this is never been answered. Di...
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I am tasked to deploy JSM into a VMware ESX on prem environment. The question is. Is there a deployable VMware template available that can be downloaded to deploy JSM or do we create a step by s...
- Question
- jira-service-management
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Is it possible to set the profile picture of the user using the User Management REST API or the Jira Platform REST API? I have read the documentation and it seems like you can update the profile but...
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I'm trying to set the value for a multiple users User Picker custom field to one or more people by using the REST API. I'm looking up the account ID for each person I want to put into the field and...
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Hi, I have 3 x Agents (licensed) and they can access SD Projects without an issue. I want to add my development team as part of the Service Desk team. Each of the developers have a va...
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Hello all, I have created an automated action for sending an email with the above values but the Smart values: Epic, Priority and Custom Field(Worked Today) are empty in the email although I ha...
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- jira-service-desk
- jira-service-management
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I want to know how many important features we can add in Jira for the ITSM
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How to define bank holidays in the Calendar - Jira Project Manager? Defining bank holidays, then tasks can not be due on these dates
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I need to have an online form for external access for users not signed into Jira ?
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Is there a way to add some predefined column in JSM Portal. Currently I can sse only some of them as satsus, type summary.
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Hi! We'd like to create a view for agents with the form data, so they can view the ticket data in a way that allows them to work better. Here I have a question due to tests that I have done, I see ...
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Hello!! When adding a new customer to our customer portals we receive the message that we have reached the licenses limit when, being a customer, they do not consume a license. We have it organized...
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