Community resources
Community resources
Community resources
Jira Service Management
-
We have encountered an issue for a long time. Every time when a normal user login into customer Portal, we need to reset password and get that reset password from email to login successfully. However...
-
I am currently trying to take data from a multi - select field that the customer fill out and then lookup objects that match the values in this field. Then I would like to add those objects to an ins...
- Question
- automation
- cloud
- custom-field
- edit
- insight
- +3 more tags...
-
still went ahead and allowed me to create ticket without description. I created another ticket with description populated and it was not stored.
-
Hi Guys, I created a request form using a form object, but when I put everything together the final design is not so good. So, I ask you guys: Is there a way to put Share With field at the end of thi...
-
I am writing a jql query to find issues where their status category was updated to done after the due date. I want to determine the number of issues that weren't completed by their due date. I have ...
-
the Description is not showing up in records, not sure if it does get populated and jira doesnt retain it, Is there any issue with behavior script is overwriting it? Please help me
-
We currently have Jira automation that uses a custom text field filled out with the users email address to then populate a custom people picker field as shown in the image. When trying to do s...
-
I just excuse my self for my poor english , i would like to know i f there is a way to analyze the text or object/title of a ticket through some keyword and assign it automaticall to a member of my t...
-
Hi everyone! So, I use the Jira ITSM and want to put a new field when people create new tickets for us. I want to create a field where they put which env the incident/request is. I tried to use th...
- Question
- jira-service-desk
- jira-service-management
-
The company I work for has started looking into Jira Assets (formally insights) Some of the teams are front facing with customers and the mobile app is easier for most of these interactions with the...
-
Does Jira Cloud offer the functionality of connecting to third-party apps that generate incident notifications? Example: I subscribe to a service named "Free Service". When "Free Service" exp...
-
Hello, I was asked to create a custom field called resolution type ( only for one project ) with two drop down options (‘Done - Guidance’, and ‘Done - Customer Value’) and date-time added to t...
-
In the admin section in JIRA Service Management, for Issues we have, in the Fields section, the Custom fields . We see the project, the issue type and screens associated to the custom fields. ...
-
I created a form using Jira Forms. In that form there is a filed that wasn't linked to any existing Jira fields, because the people using it didn't need to report on information in that field. Now th...
-
Hi, can we hide a queue in particular project. I have external customer want access the project but i want give pemission for specific queue only. Please suggest Cheers, V...
-
As a user I would like to show an existing Assets fields like 'stakeholders' in the issue detail view on my kanban/scrum Board. I can select multiple fields, but can't find any Assets fields...
-
Hello, I want to set up an automated notification email when time was logged and the remaining hours have reached a specific value (e.g. 80h). How can I stop Jira from mailing again and again when o...
-
Hi there, We're currently continuing our Jira Service Managment set up. As we're receiving most of our tickets via forwarded / redirected external emails (e.g. information about sick leave of our em...
-
Hi Team, I got a business requirement where I have to change the existing issue type and request type of email request in JSM jira project. Whenever I am creating new channel, it's only giving few ...
-
Hi Team, Use case - When employees in our org requests access to Jira Software, they are also provisioned with Jira Work Management. Question - Does Jira Software needs JWM as a dependency to...
-
Hello, We are investigating the possibility of using Jira Service Management in the Data Center version. We have a question regarding interfaces to other ticket systems. Is there the possibilities...
-
I have developed an Excel sheet which uses the Cloud API to run JQLs. I use the API token code generated from the JIRA website. The authentication in the web call is email.address:token ... how...
-
We are currently using IBM Service Desk and the user's section has the "supervisor" tab which handles the organizational hierarchy. All our tickets(SRs and CRs) gets assigned to the supervisor automa...
-
Hi all, We recently introduce a new workflow and it seems to be skewing our time to Time to Resolution Report. Anything set to this work flow seems to spike the time to resolution graph and have a ...
-
Hello Jira Community, We are currently working on implementing an ITSM solution for our company using Jira. However, we are facing an issue where we are unable to see the customer view of the reques...
Atlassian Community Events
| User | Count |
|---|---|
| 37 | |
| 17 | |
| 10 | |
| 9 | |
| 8 | |
| 7 |
| Subject | Author | Posted |
|---|---|---|
| 39m ago | ||
| 2 hours ago | ||
| 3 hours ago | ||
| 5 hours ago | ||
| 7 hours ago |