Jira Service Management

I want to create a calendar with the following properties: monday - friday: 8am - 8pm saturday, sunday: 10am - 6pm and holidays should be handled like saturday and sunday (so 10am-6pm). My unders...

• Question
• holiday
• jira-service-desk
• sla

I am unable to manually change the ticket states

• Question
• jira-service-desk

Dear All we are working with the JIRA Servicedesk Cloud solution. Since we have more and more information stored in the cloud, we are keen to find a good backup solution to save all information from...

• Question
• backup
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, we can not change status and resolution on some service desk issues. after clicking the "resolve issue" button I'm getting endless hourglass... There is no pattern on which issues it will work ...

• Question
• jira-service-desk

We have been using JSD for internal support (IT, Facilities, Staffing, Purchase Requests, etc.). We are now assessing for use as a support portal for external customers. I'm looking for input from th...

• Question
• jira-service-desk
• jira

Trying to make automation rule. When SLA breach, send email to approvals. This is to remind approvals that they have a issue they must approve for the the issue to progress. There are no option...

• Question
• automation
• email
• jira-service-desk
• notification

As the title states - how do you disable the customer signup email but still allow customers to send emails into project and create tickets? All answers above do not answer question. You must have ...

• Question
• cloud
• jira-service-desk

Is there anyway to include last month selection in the dropdown box? Please advise. Thanks  

• Question
• jira-service-desk
• report

Hi! I set an approval step in service desk that the user insert the user who will approve his ticket.    How can I configure when the ticket is created to send a alert ou email to ap...

• Question
• jira-service-desk
• approver
• configuration
• email
• notification

Hi All, Before upgrading to 3.4.0, I was able to disable emoticons in JSD by commenting out the following part in "\atlassian-jira\WEB-INF\classes\system-renderercomponentfactories-plugin.xml" ...

• Question
• emoji
• jira

We Have a request in our JIRA service desk portal for users to reset thier Captcha when they have locked themselves out of the tool.   (this typically happens when account passwords have changed...

• Question
• bitbucket
• bitbucket-administration
• confluence
• confluence-administration
• jira
• +2 more tags...

Hi Team,   I am looking for an automation rule for the following 2 scenario's: 1) I want a automation rule in JIRA Service desk to send a notification mail to a reporter, if a ticket has been...

• Question
• jira-service-desk
• automation

Hi Team, We have thousends of customers.  Should a customer log a Service Desk ticket, it would most problably only be a one time thing.  We dont really want customers to send a mail and t...

• Question
• jira-service-desk
• account

Good Day, We are running the latest Service desk Where do I change the text in a mail sent to clients when they email our service desk for the first time? I want to change this: “We've receive...

• Question
• account
• administration
• email
• jira-service-desk

Hi All,   I would like to import the SLA's and request types from our development instance to test instance. The project import feature is not working. Is there any other way?   Th...

• Question
• jira-service-desk

Hello, I'm lookig for a way to setup servicedesk so that if a customer goes to servicedesk.domain.com, after he's asked to login, to be redirected to servicedesk.domain.com/servicedesk/customer...

• Question
• jira-service-desk
• nginx
• proxy

I am building a workflow for a Change Request issue within a Service Desk project.  When selecting a status to add an approval step, I do not receive the check box to "Add approval."  I am ...

• Question
• jira-service-desk
• workflow

we are just starting to use service desk, but it has been ingesting tickets from our old way of doing things for a long time.  there are about 1100 tickets that need to be closed in service desk...

• Question
• jira-service-desk

Hi! I have issues when trying to record data from an option selected in an nFeed custom field.  The nFeed field gets information from a REST WebService, which returns a Json object like this on...

• Question
• addon-com.valiantys.jira.plugins.sqlfeed
• atlassian-marketplace
• jira

I am using Jira Service Desk cloud version. The issues created on service desk via email takes the cc into Request participant. I would like to automaticalyy remove some specific participants wh...

• Question
• jira-service-desk

Hi We are evaluating JIRA Service desk for our support team of 10 members.The license costs only $10 for 3 agents and it costs $1500 for 10 agents. Would like to understand whether we can run our s...

• Question
• jira-service-desk

As Admin, I thought I could see all Service Desks projects in the "View all projects" view. However I have found Service Desk projects that are NOT listed there. How is this possible? I even create...

• Question
• jira-service-desk-cloud
• cloud
• jira-service-desk

Hello, We are creating a service desk for our customers. We want to customise the login page only, by adding a picture background, and moving the connection form on the left. I don't find any way ...

• Question
• css
• jira-service-desk

Hi,  Initially we were thinking of going for a MySQL database, however after reading that Atlassian recommend Postgres we've now decided that we may go for that instead.  We would like to...

• Question
• database
• jira-service-desk
• mysql
• windows

We updated our JIRA Service Desk from Version 3.0.10 to 3.4.0 and now the sidebar appears everytime we look at an issue. Is there any way to turn this off? Previously the sidebar only appeared when l...

• Question
• jira-service-desk
• side-bar