Community resources
Community resources
Community resources
Jira Service Management
-
Good day, We configure an custom email to test our help desk email to be converted into request in the Jira Service Management. It should be configure that everyone can send a request via email, whe...
-
I have asked two questions in Jira Service Management: By emailing. By filling out a form in the portal. I emailed them within 5 minutes from each other. However, their time to resol...
-
I would like to know if it is possible to use this field Select List (cascading) of JItra in the form. I would need to use this field or a similar one, but the form doesn't have such a field and won...
-
Jira has Gadgets for Time to First Response and Resolution Time. But I need a Gadget for Time to Assignment I only see 30 Gadgets. How do I create a custom Gadget?
-
What format or file do I use to upload an application (specifically the Service Manager) to an existing jira instance?
-
Hi Community. I would like to get some tips on best practice when it comes to queues in Jira service management data center. If you have a large number of support teams, about 150 and plan to work i...
- Question
- data-center
- jira-service-management
-
Existe alguna funcionalidad parecida a esta o esta para usuarios del portal (externos), donde pueda comunicar a varios usuarios externos: estado, comentarios sobre una incidencia / ...
-
We use the Email This Issue ad on to facilitate our emails for JSM. I have also created a ticket with that vendor. When we receive email from a particular address every once in a while our cor...
-
Hallo, we have a Service Management Projekt where the tickets have als an E-Mail Tab under "Activities" (possible because of the plugin "Email this issue"... ) If we send an E-Mail from t...
-
We have noticed that mobile sessions stay active for a longer period of time in the mobile appthan desired. I do not see any session timeout controls for mobile devices, how can we enforce a re...
-
I see that there is an option to create an insight/assets customer database where you keep a database of your customers and then add attributes such as location, phone, etc. Then with auto...
-
Hello, At our company, if an alert hits, the actual on-call user will be responsible for that alert unless we assign the alert to another user. We rotate the users daily. We want to remind e.g. the ...
- Question
- cloud
- notification
- opsgenie
-
Hello, When using Jira mobile, how do I move a ticket from one project board to another project board? Thank you!
-
We are using the ProForma Forms add-on. When a form is integrated in the request the mandatory fields "summary" and "description" can be hide but need to be pre-filled. These leads to allwa...
-
Hey all, Is there any way of restricting a submitted ProForma form to only be visible within the issue to a specific team/agents within a Jira project? For context, the form we'll need to develop w...
-
I'm trying to fetch issue details. i'm getting below error {"errorMessages":["OAuth 2.0 is not enabled for method: GET /rest/api/3/10037"]} Below is the CURL curl --request GET \ --url 'http...
-
Hello, We are investigating the possibility of using Jira Service Management in the Data Center version. Do you know if it is possible to import customer organizations automatically via LDAP or is ...
-
Hello, My use case it the following, Once a ticket is closed, if a customer comments on the ticket, none of the service desk agents, watchers should receive any notification. Instead, a com...
-
We love the canned response in the reply to customer. How do we add this to the Resolve screen?
-
Can someone shed light on what the impact of disabling the "insight.cf.react.on.cp" feature flag is? From what I can understand disabling it will result in a fallback to the "old" implementation. Bu...
-
We are using the Forms plugin (in the trial variant) to have more sophisticated forms in a portal request. The form is integrated automatically below all other visible (system) fields in the request ...
-
We have set up several automation rules in JSM (Jira Service Management) checking for keywords in the subject of an incoming Email. When rules matches depending on the right combination of keywords (...
-
Bom dia pessoal! É possível tirar a certificação como Especialista Jira aqui no Brasil? Alguém conhece os pré-requisitos e conhece alguma empresa brasileira que faz treinamentos em Jira ?
-
We are a MSP, and we wanted to implement the following workflow through JSM: 1. An operator creates a ticket either through an automation or manually 2. The operator sets the reporter to a custom e...
-
Hi Team, We are facing issue at get issue list and issue details apis responses with 0Auth (Bearer) Note - ( issue list and issue detail with base and api token working fine) =============...
Atlassian Community Events
| User | Count |
|---|---|
| 39 | |
| 16 | |
| 9 | |
| 9 | |
| 9 | |
| 7 |
| Subject | Author | Posted |
|---|---|---|
| 12 hours ago | ||
| yesterday | ||
| yesterday | ||
| Thursday | ||
| Thursday |