Community resources
Community resources
Community resources
Jira Service Management
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We are using User Management for JIRA 2.15.15 and TechTime Core 2.9.2 in Jira 8.22.2. This plugins support from JDK 8 or JDK 11.
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....siemens.cloud db : JiraDb schema : public Please let me know how to resolve the issue.
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Hi, I am using the free version of JIRA service manager and trying to integrate JSM with Opsgenie. When I try to add the integration from Opsgenie teams, its saying I need to enable the connection fi...
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Hi Community, Is there a way to create a dropdown selection based on the user that is login in? I have a list of processes in Excel, and each process has an owner. I want JSM that shows a ...
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This is a newer install of JSM Data Center 5.8.0 bundled with Jira Core 9.8.0. I can create issues from the portal without a problem. I can not create or edit existing issues. In a worki...
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Hi there, This is not my field of expertise but am trying to solve an issues we are experiencing. First photo shows the results I am currently receiving from Opsgenie via email. I am no longe...
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Hello, We perform an annual inventory of our assets with the organization. What is the simplest way a user could check a box to verify ownership of an asset?
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How do I change JSM(data center) Approver confirmation screen message to more friendly message?
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Hello, Is it possible to set JSM project permissions not to prompt for a login for external customers to create a request on the portal for a specific project? Not for the entire JSM proj...
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Hello, I used a form in a JSM project so that I should not create new custom fields. Ideally we're going to use automations to copy the data from that JSM over to the work management proj...
- Question
- automation
- cloud
- custom-field
- field
- forms
- +4 more tags...
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Looking to see if anyone has set up an effective/efficient CMDB using Assets (Insight) to track software licenses. How did you structure your Object Schema's, Object Types, and Objects? Also, ...
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Hi there, I am working on an old system which has two workflows which have one transition where the "Respond to Customer" option is hidden from the comments box on the transition screen. ...
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Hi All. I trust you are well... I have about 900 clients that we service on the daily, I've recently run into an issue where the "Store_Code" field is filled incorrectly thus messing up the billing...
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I'm not sure if I selected the correct service, but I'm working on automating a service project. Everything is working fine. When a user creates a service request, I have it set up to create...
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As Jira admin I've been asked to hide the portal in the Help Desk of the environment. That Is in that way because the portal wasn't being used, so I took out the browse permission to "Service Project...
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Hello, I'm currently trying to integrate OpsGenie with JSM and upon enabling the native integration and OpsGenie being able to create the ticket on a JSM instance where the Request Type feature has ...
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I have thousands of Customers in my Jira Service Management Portal, or at least access to it. When I customer submits a request for a new feature, regardless of their organization, I would lik...
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Hi community, I am looking for an automation (or another alternative solution besides it) in order to create tasks the same way as sub-tasks are created inside an issue (see attached photo). Some u...
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Hello, I am trying to change the status to done for the child issues tasks and their subtasks when the main Epic's status is change to "Done". I came up with the automation below, it work...
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The scenario I have is: Request type A has a form that has a field called "Impact" (with information populated) Request type B has a custom field called "Impact" (with information populated)  ...
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We have converted our portal customers to managed accounts so our users can utilize SSO when logging into our support portal. Our accounts that were originally Jira accounts reflect the Firstna...
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It's a bit silly that I am the site admin that allows guest users into our environment yet cannot control their email, thus breaking any service desk responses or portal submitted issues and have to ...
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Hey team, I have a question about both incoming and outgoing mail server set up. We have two projects. We have separate email IDs for support desk for each project. As I understand, in...
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I have been trying to figure this out for hours now. I have two projects and I’m admin in both. They have the same exact workflow. That being said when I create a ticket on one it sends me approval ...
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I want to create a request form where users can select an object from a predefined list or type a new object if it doesn't exist. and its create a new object.
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT | ||
| July 7, 2025 4:56 AM PDT |