Notification email with lookup issues list does not show Warranty End date.

[Vera Valshonok]

Hi All!

I've created an automation email that is sent out with the list of lookup issues.

{{#lookupIssues}}

{{url}} {{summary}}: {{Site Name}} {{Warranty End Date}} {{/}}

I want the email also to show the actual date, which is marked in the field Warranty End Date, but it does not show it (the rest of the fields I have mentioned show in the email).

Can you help me figure out how can I fix this issue, please?

The Field in the ticket looks like this:

Thanks

[Vera Valshonok]

@Kseniia Trushnikova  I see that this field is not a custom field for us. Is it possible to do it in this case? And how do I see its umber?

[Kseniia Trushnikova]

@Vera Valshonok, let's discuss everything in one thread for better navigation among replies.

The field ID is located here: Settings > Issues > Custom fields > find Warranty End Date > click ... > Edit details:

If it's not a custom field, please provide more info about this field. The full screenshot of your rule will also be useful.

Thank you.

[Vera Valshonok]

I see that It is not a custom field. Its just a field created in the Request type part in the Project.

Automation:

[Kseniia Trushnikova]

@Vera Valshonok, please add Log actions with smart values {{issue.Warranty End Date}} and {{Warranty End Date}} and run the rule one more time. Send a screenshot of the audit log.

[Vera Valshonok]

@Kseniia Trushnikova  should it be a separate automation ot as a part of my automation and if its not a custom field it can be without customised field?

[Kseniia Trushnikova]

@Vera Valshonok, you can just add these actions to your rule before the action Send email.

I still don't understand the origins of this field, so let's find if it can be used within smart values. For this reason you'll need to add Log actions.

[Vera Valshonok]

[Kseniia Trushnikova]

@Vera Valshonok, thank you. 

This audit log entry means that the field Warranty End Date is not supported for use in smart values. Please contact the Atlassian support directly. It may be a bug or a new feature that needs to be implemented in Automation. Here's the link to the Atlassian support portal: https://support.atlassian.com/contact/ 

Until this field is supported in Automation, I'm afraid you won't be able to use it in emails. It will always be empty.

Hope it helps.

[Vera Valshonok]

@Kseniia Trushnikova Thanks a lot for the help! I will contact them. How do you understand what does the audit log mean?

where can I learn about it.

[Kseniia Trushnikova]

@Vera Valshonok, Audit log displays all information about each rule execution and config changes, see https://support.atlassian.com/cloud-automation/docs/what-is-the-automation-audit-log/

Usually I use Log actions to debug rules and return smart values that I use for testing. But it can be used for many other reasons.

[Vera Valshonok]

Thanks!

[Kseniia Trushnikova]

Hi @Vera Valshonok,

I see that you've created several questions regarding this problem. Let's do this.

Add Log actions to your rule just to check what smart values return:

Make sure to replace customfield_12345 with your actual field ID and run this rule on an issue with the field populated.

Please send a screenshot of the audit log in your reply.