Converting custom field UserID to Name in Automation

[Andy Bain]

I have a weekly reminder email sent out via Automation and want to return the name of the IT assignee which is a custom field I've added.  The field type is: User Picker (single user)

In Jira Service Management this correctly displays my name, but in the automation it is returning the user ID, example below:

IT Assignee: 61d3f9b67c6f980070417056

The smart values I have tried in my automation are:

IT Assignee: {{issue.customfield_10775}}

But I am guessing I somehow need to link this back to the actual display name of the user? I did try adding a .DisplayName on the end of the smart value but that didn't work

Any help appreciated, thanks

[Trudy Claspill · Accepted solution]

Hello @Andy Bain 

This document provides information about the attributes you can access for a User.

https://support.atlassian.com/cloud-automation/docs/jira-smart-values-users/

To get the email address for the user you could use

{{issue.customfield_10775.emailAddress}}

[Andy Bain]

Thanks. I had looked at that before and it seems I was missing something simple