Community resources
Community resources
Jira Service Management
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This is just for curiosity, but since I am the owner of the IT onboarding process I want to understand if I can make my life easier. Does anyone have any ideas on how to make an IT Onboarding ...
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Hi, We are migrating from Jira Server to Jira Cloud and I just needed some clarification on the below: With Jira Service Management – product access is set to “Customer” – am I correct in assuming ...
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Hello, do you know if it is possible to change the colors to the epics in the timeline? I don't have the license for advanced roadmaps Also, i'm in Project management template. team - ma...
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Hello all, we´re changing our emails domain from .cz to .com - is there any simple way of changing currents users emails address so they´ll be able to access Jira Service Management after the domain...
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Hello all, we´re changing our emails domain from .cz to .com - is there any easy way of changing all the accesses for users to a new domain? Do we have to add all users again with a new emails? Reg...
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Hi, I tried to set up a SLA for a specific issue type, however, the saved SLA does not work as expected. Can you please help me with this? Kind regards, Carol
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When I make a post request from thunder client to https://api.opsgenie.com/v2/alerts Body : { "message": "This is the notification message", "teams": ["abhilash8642"], "priority": "...
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In jira automation rule, how do we specify the rule to retrieve the content of the issue field, when the automation rule trigger event is a form submission.
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Hi there, Using the cmp_ prefix I can update the component outage type via tags. Is there a format of tag I can use to add to an Opsgenie alert that will move the statuspage incident along to the a...
- Question
- opsgenie
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Currently I just resolve the issue then respond to the customer with a Case Closed canned response.... Id like the option to have the canned response avalaible when I click the resolve Issue button.&...
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Hi, When a Problem is closed as a Known Error in JSM, I want to create a Known Error Report in Confluence, and copy across relevant information from some of the Jira fields e.g. "Root Cause" and "...
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I want alerts the second time something occurs. It seems to me we have de-duplication, so it's there, at the end of the flow. When the event count is greater than 1, send the alert....
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Hello, Can the new Jira Product Discovery tool work/sync with Jira Service Management? Or does it only work with Jira Software?
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- cloud
- jira-service-management
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Our agents are creating documents relative to each project but they are not available to customers and such. Can I use the knowledge base without having to pay for confluence?
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Hello, I have a few customers who would like to know the response time of their technician when we respond to their support request via Jira. I wanted to know if there's a way, either through JQL...
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I tried to find the info but I wasn't able to find if there is a way to get the slack channel name where a ticket has been created in Halp. We worked with Halp and we migrated to Jira Servic...
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We're trying to develop some automation which, as part of its workflow, needs to occasionally mark issues as approved but on behalf on someone else. It looks like this isn't possible but I thought ...
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Hi, We've a Dynatrace & slack integration where we expect alerts from Dynatrace is being notified on a slack channel. We are looking for a way to delay alert (coming from Dynatrace webhook) not...
- Question
- opsgenie
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Legacy Automations used to include a rule to transition Resolved items to Closed after a designated period. I believe our older JSM projects had this enabled by default. We recently created multiple...
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We are seeing some of the customers are accidentally turning off the notification. Is there a way not to display "Do not notify" me option in the customer portal ?
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I went through many different forum questions but none seem to address my particular issue. Our Customer Support center has moved over to JSM as their ticketing system. All their ticke...
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I suspect it is because we are running the discovery engine as a service with a named function user as logon/owner. Does this user have to be a Jira user ? and if so what rights are needed ?
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Hello there! I'm attempting to compile a list on a top-level task and running into an issue with automation. For context, this top level task has several linked tasks, each with a Smart Value ...
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Hello Team, Any suggestion would be helpful, How to create Dashboard which shows number of projects with count of versions? This is not on cloud version its on Premise. Thank you, Ma...
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Hi Community, I might be overlooking this but in a certain JSM premium instance I do not see the Post Incident Review work category. And I don't see the "create PIR" button on incidents. Does any...
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Atlassian Community Events
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| 24 | |
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| September 9, 2025 11:40 AM PDT | ||
| September 4, 2025 1:00 PM PDT |