Community resources
Community resources
Community resources
Jira Service Management
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When creating a request on the portal, after a summary field there is a Share with mandatory field. It gives me an option to mark 1. Share with no one or 2. (set by default somehow) Share with the ot...
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Hello When any user submits a request I need the approval from their head of the department not the manager And some users their manager is the head of the department Is there a way to accomplish ...
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I use the Microsoft O365 link and when I type my credentials for the email account I want to have create tickets, I get this error Error Code: 530035 Request Id: ad30dc03-5785-4ee8-bfff-80f...
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Jira automation to know when a team member is out of office so that it can assign the back-up service owner to a Jira ticket in those instances: Services: ...
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We are using Jira Asset to store information of our products. Each product has a product owener (jira user). We want to give the product owners the ability to edit their Products in the Asset DB. In ...
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Hello community That's my first time i use refined and i want to change the design of login page of the help center I am using JIRA Service Desk - 4.13
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Wave We are doing the implementation of Jira with the Identity Provider (Azure) but we remove the domain from our organization and we are no longer able to insert it, the image error appears Other do...
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O novo departamento tem um formulário chamado Risco Operacional, que utilizei um template. Porém, não consigo adicionar nesse formulário a captura automática do solicitante, para que seja preciso pre...
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No pedido de solicitação no portal o cliente não consegue compartilhar o chamado com demais pessoas, como observadores. O meu aparece porque sou administradora. Preciso que os clientes também consiga...
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I'm trying to add a picture to a custom field or screen so that way, whenever any ticket is on the screen with the custom field with the picture, the picture will show up as a reference.
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Hey yall, I am trying to research a better way to track our Time Spent field in JSM. Currently, for our help desk team, we made Time Spent field required on ticket close. We are working on the qua...
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- cloud
- jira-service-management
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We are looking to have two separate Help Center urls, one for (external) client support and one for (internal) employee support. This is mainly to allow us to customize the Help Center s...
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Would you please tell me how to implement a batch change of the EOL of asset objects? Is it possible to do the following with Jira Service Management's asset management? 1. Keep a set of software n...
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When I try and set the Story Points I get the following error: "We couldn't set the story point value Field 'customfield_10300' cannot be set. It is not on the appropriate screen, or unkn...
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Hi all, Not all of our users, but our most recent addition users can't get Office 365 to sync with Tempo. This forces them to enter all of their time manually. We've gone to our ...
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I have a team in TEAMS, called IT, which contains every user in IT. I then have a channel within IT called Service Desk, which is where I would like the Assist bot to act as a triage. ...
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I want to create a custom report that shows the amount of tickets created per reporter. I want it to look just like the default Workload report. Is this possible?
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Hi Atlassian fam, following situation, we have a template in place that creates like 15 subtasks for a specific use-case, which works well. It can sometimes happen that after the subtask already ...
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Do you have any recommendations or best practices on reopening subtasks when a customer reopens their request from a resolved status before the ticket is permanently closed? If a request creates 10 ...
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hi, I am trying to create automation. when new issue add I want to send web request to jira and get users id according email https://test.atlassian.net/rest/api/3/user/search?query={{i...
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Hi all, Did a bit of search and thought will ask here as could not find an answer (or it doesn't exist). Is it correct that when creating a canned response template we cannot add file attachmen...
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Hello, I would like to know if its possible to make Confluence pages visible on Jira Service Managment and only allow certain people to log into JSM?
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Hi everyone! Need some help with an automation, let me explain the problem: I have an automation which is triggered when an issue gets commented. IF the author of that comment IS NO...
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Hi there, i want to access in automation the user attributes which the user can set by hand in the user profile like location and title. But it seems we cannot use them wih {{issue.assignee.locatio...
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Is there a way to show different knowledge articles depending on which customer oranization the user is added to without adding the customers into the directory and add users into groups?
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT | ||
| July 7, 2025 4:56 AM PDT |