Community resources
Community resources
Community resources
Jira Service Management
-
Hey 👋, in an automation, in which we create software projects automatically, I want to add the members of a specific group to be the project admins. It already works, when parsing the given users ...
-
Hi all, I'm currently trying to setup an automation that allows me to populate the Assignee field with the entry in Asset object field. I have 2 Asset object fields, one called Assigned agent and t...
-
is there a way to define "cf[10086]" as difficulty? it would make searching easier thanks in advance!
-
Hi I can see there are connections to link Jira Service management to Teams/Slack are there any plans to link to Google Chat in the pipeline?. Or any instructions on how to do this? Thanks ...
-
Hey all, we are using customer portals to handle requests from customers. Each portal is supposed to show a certain text. Unfortunately, in most browsers and on most accounts, this text does not sho...
-
Hi all, Our project is nearing project key XYZ-99999. Will it go beyond the 99999 sequence? Is the project key (number) sequence have a limit? Regards,
-
hello friends, as per my requirement, when Support team empty or Changes then assignee should be empty. please help me to configure the requirement.
-
Hi Team, I am creating a request form in a service project. I have a requirement to add a note/comment between 2 fields. This is more like an instruction for the users who would use this for...
-
Currently, we only have email notifications on for when one of our agents leave a public comment (aka respond) to a customer. However, all of these emails start off with "Agent Name C...
-
I have a project that accepts email requests and sometimes people CC that email address and those emails it should not create a ticket. Is there a setting or an automation I could create that says if...
-
Hello community, I am writing to you because I have a question. I have a project in which when a new issue is created, the email is not sent to the client (reporter), however the assignee receives...
-
Hello Jira community I am an administrator in two Jiras projects. I built the Help Center portal myself, but now when I want to change the banner in the Portal I get this message that I dont have ac...
-
This may be a silly question but, I am looking for a simple way to set up a way for folks internal to our company to submit ideas for new features and functions to existing and new products on the dr...
-
Hi all, I'm not receiving email notifications for only some type of requests. My notification schema is set to send emails when issues are created to our support group of which I am part of. However...
-
Hi guys, We have just enabled JSM on our account. We only wanted to trial the free tier but of course we were forced onto standard sigh I have tried to downgrade but we have somehow automatically b...
-
Hello, I've set a forms so my customer can enter some quantity item to order. exemple: Laptop qty (key field = 'laptop-qty') It's not a Jira custom field as I would have 200 custom fie...
-
Hi there, When i make a comment on a ticket the email is sent to the requestor but i am not sure how to edit the email label so its a little more professional! (see image). Any ...
-
Hi folks, We want to use a Formular as an Orderform for (Paper)Business Cards. In the Ordner form are fields for Name, position, needed Number of Cards etc. Whenever a Ticket is released in t...
-
I am exploring JSM Standard with OpsGenie Essentials, using the SumoLogic integration (see https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-sumo-logic/#Configuration-in-Sumo-L...
- Question
- opsgenie
-
Trate de seguir este procedimiento Configuring Jira Service Management approvals | Administering Jira applications Data Center and Server 9.11 | Atlassian Documentation, pero no me aparece la op...
-
Could someone tell what is wrong with this filter? type = Incident AND priority in ("High", "Very High") AND ("Product Type" = "On-premise" OR "Product Type" = "Public Cloud") AND status = Open&n...
-
Hello. Has anyone ever migrated Cherwell to JSM? Was there a soecific tool that was used?
-
I am very new to using JIRA and would benefit from some guidance regarding a customer request. We have a REST API that is capturing RPA data on behalf of our client. The event data is being manage...
-
Hi As an Account manager, I would like to be able to "subscribe" to several organisations to be notified each time they open a ticket At the moment I can only start watching Tickets after s...
-
I have a question about automating JIRA service management. Are there any documents that describe processes that cannot be achieved through automation? For example, repeated processing is not possib...
Atlassian Community Events
| User | Count |
|---|---|
| 37 | |
| 16 | |
| 9 | |
| 9 | |
| 8 | |
| 7 |
| Subject | Author | Posted |
|---|---|---|
| 21m ago | ||
| an hour ago | ||
| Saturday | ||
| Friday | ||
| Thursday |