Community resources
Community resources
Community resources
Jira Service Management
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Good day everyone, I trust that all is well Being in charge of our support teams processes, I want to ensure that we also take security seriously when it comes to users ...
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Hi, Using Jira service desk on-prem, I try to create a trigger to copy issue attachment during workflow transition , to the local path of the Jira server. Any Idea ?
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Hi All! I'd like to get an advice on an off issue I am dealing with. By my workflow and automations, a Project manager should receive an email right after the ticket is created and the status of th...
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I have created an if-else block to add a specific label depending on the Customer Request Type of the submitted issue. These are custom Custome Request Types that I created for the service desk. Desp...
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We used to organize our Dev Ops with Jira Software. Now we want to change to Jira Service Management and therefore cancel our Jira Software subscription, since we now also offer service and JSM has a...
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I have person information on this account I can't make private so they can get my name and email address I have already had an attempt against my microsoft login I can block these groups of people ...
435 views 2 0 Deleted user August 26, 2023 -
Hi all, I am trying to setup a new service desk for my organization, which as got multiple teams in the IT department. My initial question is about the grouping of people and the assignation of iss...
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Siempre he encontrado la limitante de crear un filtro, para que solo me traiga el mes corriente, sin que yo vaya y actualice la fecha desde y hasta. Que se haga de forma autoamtica, para que mi da...
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ayuda necesito restaurar las contraseñas de uno usuarios pero no les llegan los correo par validar el proceso
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Does free tier include Teams integration?
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Hello, I have the following automation configured: My goal is, when an Issue1 in Project1 is moved to a different status, all issues in Project2 related to Issue1 are moved to the same status. ...
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JSM Cloud - can I not make it so people can add comments upon approving or rejecting approvals? I think it's possible in data center?? Why wouldn't cloud have this same functional parity?
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Is it possible to allow approvers in a jira TEAM MANAGED service management project to provide comments when rejecting an approval? I see it's an option for company managed... I'm not sure why it wou...
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Hi, I'm experiencing an issue with automation that I created. It was working just fine but due to some problems in our organization, all of the automation rules must have been restored and since the...
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Hello, I want to change the below automated reply from JIRA when user raise an issue with us "Just confirming that we got your request. We're on it." And, I want to send an automated email t...
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Hi, I am currently creating several automations that use the director and therefore a specific employee. Example: Request participants However, it is possible that this person changes position and...
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Looking for a way to create new IT support tickets through teams for Jira Service Management
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We are using the new Jira Cloud integration in Opsgenie. When tickets are created in Jira, an Opsgenie alert is created. In that alert, we can see the link to the Jira ticket and its status. Can the...
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...aturally, public holidays of the country are entered manually and are a separate type of issue. And we also need to count days to make reports via exply. So we have a separate field for days c...
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Status Should automatically changes to Closed state from Resolved State after completing 48hours(JSM
What is the Legacy Automation in Jira Service Management for the ticket that is in resolved state should automatically changes to closed state from resolve state after completing 48 hours
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Hello, When you enter the portal, there is a button called "Need to raise a request? Contact us.". We would want to hide this button. So we see all request types without needed to press on this but...
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ENG: I created a report. But every time I open the report it shows up as 'Last 7 Days'. But every time I open it I want it to come as 'Last quarter of the week'. How do I provide this? TR:...
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I’d love to learn more of what goes on here. Clueless how I got here but there seems so so much to learn. Where does one begin?
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Everything here is pretty foreign to me but oh so interesting. Not sure how I got here into this community but it seems so much to learn from. I don’t even know where to get started? Please advise?
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